Xfinity
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
-
Price
3.5/5
-
Speed
3.8/5
-
Reliability
3.8/5
-
Customer Service
3.5/5
What do Xfinity customers think?
Xfinity is a cable internet provider that is widely available throughout the U.S., with plans and pricing varying by region. Xfinity customers who took our survey were happy with Xfinity’s prices – Xfinity has an excellent plan variety with low-cost internet options. Xfinity customers were also satisfied with their Xfinity internet speeds. Xfinity offers plans with speeds from 75 – 6,000 Mbps, depending on your location.
Featured Reviews
I love Xfinity. I’ve never had a problem with them.
5/5
The agent was very highly knowledgeable, efficient, helpful and patient with helping my needs.
5/5
Service is adequate, but the process to set an install appointment was awful. Got 2 appointments with no one showing up. They said they had no record of the appointments. They finally showed up for the 3rd appointment.
4/5
Xfinity Rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Xfinity from Allconnect customers
4/5
I just don’t like how my TV doesn’t connect automatically to my home wifi. It keeps trying to an xfinity wifi that doesn’t work. It’s weird and xfinity customer service is extremely difficult to get in touch with an actual person
3/5
Horrible customer service.
2/5
If there was a negative for the ratings l would of picked -10
1/5
I was told get a discount and never got it. First they wanted me to do auto pay i did it for a few months then seen i was paying full price. It was very hard to get in concert with someone. Ones I did they said I had the wrong type of account. I had a depict a card , but they told…
I was told get a discount and never got it. First they wanted me to do auto pay i did it for a few months then seen i was paying full price. It was very hard to get in concert with someone. Ones I did they said I had the wrong type of account. I had a depict a card , but they told me I needed a bank account number so I put that in and still never got a discount now im 7 months in and been paying full price the whole time. Also the internet runs slow on my ps5
1/5
Allconnect quoted me one price and Xfinity charged me a different price.
1/5
Xfinity customer service isnt helpful. Its designed to give the run around or sign you up on new plans for commission. No worse customer service than Xfinity.
3/5
Called them several times about problems with getting a connection for my printer. They couldn’t come up with the answer. However they did try.
5/5
Everything is perfect
3/5
Horrible customer service. You can’t get through to a person. Just horrible.
1/5
Not good at all
prev
