Xfinity
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
-
Price
3.5/5
-
Speed
3.8/5
-
Reliability
3.8/5
-
Customer Service
3.5/5
What do Xfinity customers think?
Xfinity is a cable internet provider that is widely available throughout the U.S., with plans and pricing varying by region. Xfinity customers who took our survey were happy with Xfinity’s prices – Xfinity has an excellent plan variety with low-cost internet options. Xfinity customers were also satisfied with their Xfinity internet speeds. Xfinity offers plans with speeds from 75 – 6,000 Mbps, depending on your location.
Xfinity Rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Xfinity from Allconnect customers
1/5
The speed is basic even though it was advertised as high. The lag on my devices is pretty bad. The most frustrating thing is my connection drops multiple times a day. I am counting down the days until my contract is up. I could be paying half the price for the same shoddy quality of an internet connection that I’ve been stuck with for…
The speed is basic even though it was advertised as high. The lag on my devices is pretty bad. The most frustrating thing is my connection drops multiple times a day. I am counting down the days until my contract is up. I could be paying half the price for the same shoddy quality of an internet connection that I’ve been stuck with for the past 9 months.
1/5
It’s the worst internet I’ve ever experiment . I live in a 500square foot house and you lose your Connection from one room to another..
5/5
Very patient and understanding
5/5
Excellent customer service! Fast and easy installment
3/5
Only goes out when its sunny. Price is too high for service recieved
1/5
Absolutely unreliable in 60612. Regularly drop to around 500kb/s for days on end. Not 500MB/s, Kilobytes. It’s horrifically bad and I’m paying for 2GB internet
4/5
I just don’t like how my TV doesn’t connect automatically to my home wifi. It keeps trying to an xfinity wifi that doesn’t work. It’s weird and xfinity customer service is extremely difficult to get in touch with an actual person
3/5
Horrible customer service.
2/5
If there was a negative for the ratings l would of picked -10
1/5
I was told get a discount and never got it. First they wanted me to do auto pay i did it for a few months then seen i was paying full price. It was very hard to get in concert with someone. Ones I did they said I had the wrong type of account. I had a depict a card , but they told…
I was told get a discount and never got it. First they wanted me to do auto pay i did it for a few months then seen i was paying full price. It was very hard to get in concert with someone. Ones I did they said I had the wrong type of account. I had a depict a card , but they told me I needed a bank account number so I put that in and still never got a discount now im 7 months in and been paying full price the whole time. Also the internet runs slow on my ps5
