Xfinity
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.5/5
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Speed
3.8/5
-
Reliability
3.8/5
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Customer Service
3.5/5
What do Xfinity customers think?
Xfinity is a cable internet provider that is widely available throughout the U.S., with plans and pricing varying by region. Xfinity customers who took our survey were happy with Xfinity’s prices – Xfinity has an excellent plan variety with low-cost internet options. Xfinity customers were also satisfied with their Xfinity internet speeds. Xfinity offers plans with speeds from 75 – 6,000 Mbps, depending on your location.
Featured Reviews
I love Xfinity. I’ve never had a problem with them.
5/5
The agent was very highly knowledgeable, efficient, helpful and patient with helping my needs.
5/5
Service is adequate, but the process to set an install appointment was awful. Got 2 appointments with no one showing up. They said they had no record of the appointments. They finally showed up for the 3rd appointment.
4/5
Xfinity Rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Xfinity from Allconnect customers
1/5
The “customer service” is impossible to navigate.. there are roadblocks all along the way. The service is $55 per month for “speeds up to 1.3GB” – but current download/upload speed is 38Mbps download, 5.75Mbps upload (which is unacceptable)… why am I paying for “speeds up to 1.3GB” and the speeds have never even been above 100Mbps?
5/5
It improved all cell phone issues. Same phone, Xfinity better service Wi Fi and mobile phone YEAH
5/5
So far so good. Everything has been great so far. I’m very pleased with it .
5/5
Quick, reliable and consistently working w/o lagging or reception failure
1/5
Xfinity has the worst customer service ever. You only ever get a robot and that robot will go in a loop until you hang up. In order to CANCEL my service I have to schedule a call that will take place a week later. This is unacceptable.
1/5
Please save your time and money. DO NOT go with WOW. The service itself is unreliable, but the bigger issue is how they handle cancellations. If you decide to end your service, they will claim that you did not return equipment even after you’ve sent it back. This is a dishonest practice that leads to unnecessary charges and wasted effort disputing them. Avoid this…
Please save your time and money. DO NOT go with WOW. The service itself is unreliable, but the bigger issue is how they handle cancellations. If you decide to end your service, they will claim that you did not return equipment even after you’ve sent it back. This is a dishonest practice that leads to unnecessary charges and wasted effort disputing them. Avoid this company and choose a provider that is transparent and fair with customers.
1/5
Works great. Speed is great. Reliable for tv also.
1/5
I’ve been using Xfinity for over two years. During this time there have been numerous occasions when the internet service dropped. Some were unannounced and some were announced. However, we were left with no internet service for hours. Xfinity tripled the cost of internet service but have not improved the quality of the service nor have they reimbursed us for the time the service…
I’ve been using Xfinity for over two years. During this time there have been numerous occasions when the internet service dropped. Some were unannounced and some were announced. However, we were left with no internet service for hours. Xfinity tripled the cost of internet service but have not improved the quality of the service nor have they reimbursed us for the time the service was down. Interacting them on their website gives the impression that all they care about is making money and customer service is on the bottom of the list if it’s on the list at all. Would I recommend Xfinity to a friend or family member. No way. I don’t want them to hate me.
1/5
They are terrible & wont let you out of your agreement & keep charging. Don’t get them stay away
3/5
We were having difficulty with the billing & connections for our combined wifi & cable service. After a somewhat confusing call with a phone CS agent, we went to local Xfinity storefront. Ariah at the Albany OR office was terrific! She made the changes we needed, rebooted a disconnected wifi, & walked us thru each step of setting up a new profile. We very…
We were having difficulty with the billing & connections for our combined wifi & cable service. After a somewhat confusing call with a phone CS agent, we went to local Xfinity storefront. Ariah at the Albany OR office was terrific! She made the changes we needed, rebooted a disconnected wifi, & walked us thru each step of setting up a new profile. We very much appreciated her assistance. Give that girl a raise!
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