Xfinity
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
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Price
3.5/5
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Speed
3.7/5
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Reliability
3.7/5
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Customer Service
3.5/5
What do Xfinity customers think?
Xfinity is a cable internet provider that is widely available throughout the U.S., with plans and pricing varying by region. Xfinity customers who took our survey were happy with Xfinity’s prices – Xfinity has an excellent plan variety with low-cost internet options. Xfinity customers were also satisfied with their Xfinity internet speeds. Xfinity offers plans with speeds from 75 – 6,000 Mbps, depending on your location.
Xfinity Rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Xfinity from Allconnect customers
2/5
Comcast agent scammed me on a package, said it was one price and it turns out more expensive then what I had.
4/5
Can never see my bill I’ve asked for a paper bill to be mailed to me and they do not do it service is horrible and prices are overpriced I give them a zero worst internet and tv provider
1/5
Xfinity is very unreliable. I wish there were other options in my srea.
1/5
They are terrible and are on the board line of corporate is been trying to talk with someone for over 3 weeks but yet they continue to charge me. They also won’t give you any support unless you set up Otto payment. They should be reported and investigated
1/5
This is just for the days like today. That we ‘ve been notified.Cable will be down all day because they’re working on it. Okay so no cable today I run an adult care home. Do you know what the day looks like with no?Tvs, no movies, these people are watching nothing? Not good. Now is xfinity Still charging me for today? Of course. I…
This is just for the days like today. That we ‘ve been notified.Cable will be down all day because they’re working on it. Okay so no cable today I run an adult care home. Do you know what the day looks like with no?Tvs, no movies, these people are watching nothing? Not good. Now is xfinity Still charging me for today? Of course. I will get no credit for a day that they’ve taken away service.?!
2/5
Xfinity is the worst. The service is spotty, and I am currently on day 4 of a complete outage in my entire neighborhood with Zero communication from them. Been trying to actually get a person for 3 days through email, calls, text, and their site. Not possible.
1/5
costumer service scammed me with a package
2/5
I have had Xfinity internet for years. Recently switched to Starlink. Here is why; paying $125 for under 1Gig, for years. I tried to get the bill lowered but was told that this wasn’t possible. This same plan is now offered for $50 per month but not for me as a “valued” customer. When I went to shut it off because I was moving,…
I have had Xfinity internet for years. Recently switched to Starlink. Here is why; paying $125 for under 1Gig, for years. I tried to get the bill lowered but was told that this wasn’t possible. This same plan is now offered for $50 per month but not for me as a “valued” customer. When I went to shut it off because I was moving, I was offered $79 monthly. Why not $50? Why did I not get this offer as a valued customer? Took me about 40 minutes to turn my service off, after all of the upsells. Not worth the hassle and Xfinity is not the only game in town.
2/5
I have had Xfinity internet for years. Recently switched to Starlink. Here is why; paying $125 for under 1Gig, for years. I tried to get the bill lowered but was told that this wasn’t possible. This same plan is now offered for $50 per month but not for me as a “valued” customer. When I went to shut it off because I was moving,…
I have had Xfinity internet for years. Recently switched to Starlink. Here is why; paying $125 for under 1Gig, for years. I tried to get the bill lowered but was told that this wasn’t possible. This same plan is now offered for $50 per month but not for me as a “valued” customer. When I went to shut it off because I was moving, I was offered $79 monthly. Why not $50? Why did I not get this offer as a valued customer? Took me about 40 minutes to turn my service off, after all of the upsells. Not worth the hassle and Xfinity is not the only game in town.
1/5
The internet lags all the time. I work from home so it’s very frustrating dealing with slow internet. I’m constantly reporting it but of course I get AI instead of a real person who can assist with the issue.
