WideOpenWest (WOW)
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
-
Price
3.5/5
-
Speed
3.6/5
-
Reliability
3.5/5
-
Customer Service
3.5/5
What do WOW! customers think?
WOW is a cable and fiber internet provider that offers a wide range of competitively priced plans starting at just $30.00/mo. for 300 Mbps. WOW also offers its fiber service starting at $40.00/mo., one of the cheapest fiber services available, so you’ll get great value for your service. WOW’s fiber plans go up to 5,000 Mbps in some areas.
Featured Reviews
With only two possible internet providers in my area, I took the lesser of the two evils. We went with WOW! because we had dealt with Frontier elsewhere for many years and had trouble with their service and their cost was higher than WOW! prices. We don’t appreciate how WOW! increases charges for the same internet service every year. With luck another option will become available in our immediate area soon.
4/5
We were seeing quick outages – just enough that we had to restart a roku program we were watching.
2/5
We lose service for a few minutes every day.
4/5
WOW! Rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on WideOpenWest (WOW) from Allconnect customers
5/5
I wish WOW was in northern Michigan to give Spectrum some competition
3/5
I used WOW for many years in Knoxville, TN. I received a call from WOW about 1 1/2 years ago and was told they were going to send me a new modem as mine was outdated. The gentleman said I could trash the old modem as they would not be using it. I did as instructed. One year later I switched to another service….
I used WOW for many years in Knoxville, TN. I received a call from WOW about 1 1/2 years ago and was told they were going to send me a new modem as mine was outdated. The gentleman said I could trash the old modem as they would not be using it. I did as instructed. One year later I switched to another service. When I canceled my service, but then received a $163.88 bill for the old modem. I called and explained that they had instructed me to dispose of the modem and they said they would investigate. If my modem was so outdated why would they have any use for it. They then sent the $163 charge to collections after giving me no feedback! This is not a company that is honest or trust worthy – based on their actions. On top of that, when they sent the new modem I was told I had to install it myself, That is not what I consider customer service. My new provider is so much more reliable. I obviously would not recommend WOW for anyone. Use caution when communicating with them and request anything they tell you in writing.
4/5
No problems except one, momentary blackouts on night shows mainly MSNBC, too often to be ignored, calls say problem being worked on?
1/5
Price keeps going up and service keeps going down. Like today I called in a problem 6 hours ago still no service
2/5
WOW started fine, service is good with no interruptions. Speed seems to be good at times. BUT THEY INCREASE PRICE OFTEN. i started with around $40, now i am up to $60. I am going to switch as there are better options out there
1/5
WOW is not a very good Internet service provider for me and their pricing is not worth it.
2/5
It just isn’t strong enough maybe not enough towers around
2/5
Does not not seem to be very fast, a lot of lag time
2/5
The internet constantly goes out. Even on a bright sunny day with only myself home and on the internet.
3/5
Internet goes down for a few minutes multiple times a day.
prev
