Verizon
customer reviews
Overall Customer Satisfaction Rating:
4/5
Category Rating breakdown
-
Price
3.7/5
-
Speed
3.8/5
-
Reliability
3.9/5
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Customer Service
3.7/5
What do Verizon customers think?
Verizon is a fiber and 5G home internet service provider with high overall customer satisfaction scores for its fiber and 5G services. Verizon’s internet plans each come with some of the best promotional perks of top ISPs, and you can save big when you pair 5G Home Internet or a fiber plan with a Verizon mobile line.
Featured Reviews
I have 1 gig FIOS. Love it, great price and Verizon has aggressive sign up bonuses. The customer service is also very good.
5/5
Our internet is part of our cell phone bills. When we moved here from Westfield, we moved our Verizon Internet Gateway with us. We plugged it in and it worked!
4/5
Price is much higher than others for the same channels and Internet speed. Customer service reps have conflicting answers. I was duped when switching and bill quickly doubled with a third of the channels and speed lowered even though they said it didn’t.
2/5
Verizon rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Verizon from Allconnect customers
4/5
Natalie was awesome. Fixed my phone in minutes. I had spent hours trying to fix it. Bless her. She’s awesome
1/5
I am really frustrated with my current service. After paying my bill a day or two later the power went out for a second and my WiFi box did not reconnect to the internet even after restarting several times. I checked my Verizon app to find options for tech support. It’s stated that they are a 24-hour service but when I called, I was…
I am really frustrated with my current service. After paying my bill a day or two later the power went out for a second and my WiFi box did not reconnect to the internet even after restarting several times. I checked my Verizon app to find options for tech support. It’s stated that they are a 24-hour service but when I called, I was stuck with a digital help agent which was no help at all. It is a hassle each month to pay my bill because for some reason my account won’t connect online to make it easy to pay. I called for support with that issue and it was never resolved. This by far the worst internet service I have used so far.
3/5
at times it buffers forever when streaming. Calling Verizon for support sucks
1/5
Horrible!!!!!!!!!
3/5
When it works, it is slow. We stream tv shows and they are constantly buffering. Some nights we can’t even watch tv
2/5
Internet is too slow.
1/5
The Verizon tech that came to install my internet was extremely rude and very abrupt. never said goodbye to me so that I could check all connections were satisfactory. my tv internet is very poor.
5/5
This is beyond what I expected. The service holds up even in storms.
5/5
Yes my Internet service is great
3/5
Ok
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