Verizon 5G
customer reviews
Overall Customer Satisfaction Rating:
4/5
Category Rating breakdown
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Price
3.9/5
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Speed
3.9/5
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Reliability
3.9/5
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Customer Service
3.7/5
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Limited time internet deals(2)
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Get Verizon Home Device Protect for $0.99/mo on Eligible Plans
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5 Year Service Price Lock Guarantee on Eligible Plans
What do Verizon 5G customers think?
Verizon is a fiber and 5G home internet service provider that has some of the best fiber and 5G internet options in the country. Verizon 5G Home Internet customers are very satisfied with their 5G internet service, which has affordable pricing and competitive speeds. Verizon’s internet plans also come with some of the best promotional perks of top ISPs, and you can save big when you bundle 5G Home Internet with a Verizon mobile line. Verizon 5G offers two plans with speeds from 85 – 1,000 Mbps.
Verizon 5G rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Verizon 5G from Allconnect customers
1/5
while the speed is usually very good the quality has gotten terrible. My ps4 golf game used to load and be ready to play in 3-4 minutes, now the past few weeks has gotten severly bad last night it took just over 12 minutes to load and play the same game. Stores are no help for this area and the online chat are pretty…
while the speed is usually very good the quality has gotten terrible. My ps4 golf game used to load and be ready to play in 3-4 minutes, now the past few weeks has gotten severly bad last night it took just over 12 minutes to load and play the same game. Stores are no help for this area and the online chat are pretty much useless. I doubt a human has even seen my requests.
1/5
Verizon seem not doing good. seem will be acquired by some competitor soon
3/5
This internet works. Not always reliable. Sometimes the connection will show as being connected, with no activity. Some door locks will be disconnected randomly, my TV’s internet connection seems blocked at times and I have to unplug and replug to get activate the connection again. Works most of the time.
1/5
Everything is great until you have a problem. Been battling with support for over 2 months. Something changed at the local tower and our reception dropped to one bar. Technician has been dispatched twice and confirmed, but he has no ability to speak with outside plant (the techs who manage the towers) through anything but a chat agent and there has yet to be…
Everything is great until you have a problem. Been battling with support for over 2 months. Something changed at the local tower and our reception dropped to one bar. Technician has been dispatched twice and confirmed, but he has no ability to speak with outside plant (the techs who manage the towers) through anything but a chat agent and there has yet to be any dispatch or comms back to us. Customer service is abysmal. All of it is farmed overseas, there is no way to escalate and speak to somone who actually works for Verizon. This has changed since we initially established service. There are also no communication paths between the call center and the shipping department. The dispatched tech wanted to try us on different equipment, the shipping dept repeatedly denied the submitted request, and there was no way for anyone to speak directly to solve it. When you voice your concerns to their off-shore call center, all they do is try to upsell you to Frontier Fiber. Why would I throw good money after bad?
1/5
Tired of no personal contact or dealing with offshore people
3/5
So disappointed, I’ve been using thieir service about 2month now and it just don’t stay connected. I have a small apt and my smart products won’t stay connected like Alexa and TVs.So I’ve moved the modem to another spot thinking it would help. And-to no avail,and I don’t play games just streaming Internet radio.Ive had Cox for 9years, got on the connect assist program…
So disappointed, I’ve been using thieir service about 2month now and it just don’t stay connected. I have a small apt and my smart products won’t stay connected like Alexa and TVs.So I’ve moved the modem to another spot thinking it would help. And-to no avail,and I don’t play games just streaming Internet radio.Ive had Cox for 9years, got on the connect assist program for 30$ and gave them all the information.and I even gave them my account# and routing# and they keep ripping me off
2/5
Verizon is not a reliable internet service for the area
1/5
Possibly the worst internet service on the planet. Worst customer service as well. No help fixing the issues. Constant connection problems. Buffering and random disconnecting. Plenty of bbb reports and still didn’t help. Don’t waste your money or time. Just get cable or fiber internet
5/5
About to retire & looking at ways to reduce phone & cable cost w/out giving up convenience’s & reliability
5/5
Great service
