T-Mobile
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
-
Price
3.7/5
-
Speed
3.7/5
-
Reliability
3.7/5
-
Customer Service
3.7/5
First month + up to $200 back
with
What do T-Mobile customers think?
T-Mobile 5G Home Internet is a 5G internet provider that has become popular in recent years due to its widespread availability. Customers are pleased with T-Mobile’s pricing and reliability. Although it won’t give you speeds as fast as fiber or cable, T-Mobile has simple pricing with no rate hikes, contracts or data caps. You can also take advantage of some bundling discounts if you purchase a T-Mobile phone plan along with your internet.
T-Mobile reviews explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on T-Mobile from Allconnect customers
1/5
Home internet via a cellphone company (T-Mobile) is not yet perfected. Went with T-Mobile for internet, Mbps varied widely from 7 to 180+ Mbps. T-Mobile was not able to explain or fix the problem. Constant pausing while trying to watch videos or movies. Being they were not able to fix my service so it worked, I cancelled my service, but T-Mobile would not pro-rate…
Home internet via a cellphone company (T-Mobile) is not yet perfected. Went with T-Mobile for internet, Mbps varied widely from 7 to 180+ Mbps. T-Mobile was not able to explain or fix the problem. Constant pausing while trying to watch videos or movies. Being they were not able to fix my service so it worked, I cancelled my service, but T-Mobile would not pro-rate my bill being I only had intermittent service for half a billing period when I cancelled the service. Will never go back to T-Mobile!
1/5
I have had TM for over 20 years and have always had problems with them but their internet is the worst! I’ve had problems with their gateway for YEARS! Customer service exchanged the unit at least 8 times and kept changing settings and blamed towers and other things. I’ve spent hours on the phone and sending things back for exchange. Finally, I decided to…
I have had TM for over 20 years and have always had problems with them but their internet is the worst! I’ve had problems with their gateway for YEARS! Customer service exchanged the unit at least 8 times and kept changing settings and blamed towers and other things. I’ve spent hours on the phone and sending things back for exchange. Finally, I decided to try something and bought a router and plugged it into the gateway and everything worked fine. I called and told them and asked to be covered for the $129 cost of the router. They refused. The problem after all these years was their gateway all along. I hope someone is helped by this information.
5/5
1. Very dissatisfy with the service. 2. Very poor coverage in major City like Houston, 5g is not available most of time. 3. Customer service unhelpful, dismissive, and difficult to navigate, and getting transferred or disconnected multiple times without resolution. 4.Getting charge twice for same month service while unexpected charges showing up all the time. 5. Most of the time incorrect bills, and a lack of transparency regarding…
1. Very dissatisfy with the service. 2. Very poor coverage in major City like Houston, 5g is not available most of time. 3. Customer service unhelpful, dismissive, and difficult to navigate, and getting transferred or disconnected multiple times without resolution. 4.Getting charge twice for same month service while unexpected charges showing up all the time. 5. Most of the time incorrect bills, and a lack of transparency regarding pricing.
1/5
Customer service is terrible lack of English language impossible to understand
1/5
It is the worst company for my experience in cell phone plan after 10 days when I activated my cell phone I could not receive messages, nor sending the Internet was very low signal The plan expired and they did not take the automatic payment they cut off the service and when you call they take a long time to answer and when I…
It is the worst company for my experience in cell phone plan after 10 days when I activated my cell phone I could not receive messages, nor sending the Internet was very low signal The plan expired and they did not take the automatic payment they cut off the service and when you call they take a long time to answer and when I could contact them they charge me about three times the service that because even when the service was suspended I kept running the plan but the phone without service my plan was 50 and when I paid one. There are all $150 dollars for disconnection charges and late payment is supposedly horrible and this company is charged when they make a contract, they check well because they tell you one thing and when they charge the bill they go up more and more.
1/5
I am very unsatisfied with T-Mobile fiber optics. They have never been able to provide the advertised or marketed speeds
5/5
Earthlink never had enough signal to provide me with the internet.
5/5
T Mobile was extremely helpful and easily installed and hooked up
2/5
Needs improvement
1/5
After years of up’s and down’s of service, I’m so happy with T-MOBILE. Not just service, but the price.
Curious about T-Mobile?
T-Mobile 5G Home Internet plans range from $35.00 to $55.00/mo. with Autopay and voice line, plus taxes & fees. T-Mobile is widely available to over 60% of the U.S.
| Plan | Starting price* | Download speed | Upload speed |
|---|---|---|---|
| Rely Home Internet | $30.00/mo. w/ Autopay and voice line. Plus taxes & fees. | 170 – 354 Mbps | 12 – 55 Mbps |
| Amplified Home Internet | $40.00/mo. w/ Autopay and voice line. Plus taxes & fees. | 170 – 498 Mbps | 12 – 55 Mbps |
| All-In Home Internet | $50.00/mo. w/ Autopay and voice line. Plus taxes & fees. | 170 – 498 Mbps | 12 – 55 Mbps |
*Price with $15/monthly bill credit. Delivered via 5G cellular network; speeds vary due to factors affecting cellular networks, including data prioritization. Not available in all areas. Limited time. Subject to change. Updated as of 09/17/25.
