T-Mobile
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.7/5
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Speed
3.7/5
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Reliability
3.7/5
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Customer Service
3.7/5
What do T-Mobile customers think?
T-Mobile 5G Home Internet is a 5G internet provider that has become popular in recent years due to its widespread availability. Customers are pleased with T-Mobile’s pricing and reliability. Although it won’t give you speeds as fast as fiber or cable, T-Mobile has simple pricing with no rate hikes, contracts or data caps. You can also take advantage of some bundling discounts if you purchase a T-Mobile phone plan along with your internet.
Featured Reviews
T-Mobile works as good as my previous big name cable internet at a lower and hopefully more reliable
5/5
I love T-Mobile, they are great and their customer service agents are very helpful.
5/5
The service is a hit and miss with quality and at times not much better than the old dial up service that was free from NetZero.
3/5
T-Mobile reviews explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on T-Mobile from Allconnect customers
5/5
Well ive been a customer of t mobile for almost 3 years now and I had there older router made in 2023 tried gaming experience on it wasn’t the best experience at all but the new and improved router modem combo let me tell you this thing works they definitely improved it quite a bit in a 2 year span im highly impressed with…
Well ive been a customer of t mobile for almost 3 years now and I had there older router made in 2023 tried gaming experience on it wasn’t the best experience at all but the new and improved router modem combo let me tell you this thing works they definitely improved it quite a bit in a 2 year span im highly impressed with there new router so if your a gamer and need reliable internet t mobile is a great choice.
1/5
5G is horrible. Some days it work at 100/20 and other days it work at 0.01/0.00 Too unreliable
3/5
Only internet provider without a dish. I have to go with it.
3/5
High cost, higher than told
5/5
Customer service was great. Receiving it and getting it started. I would say 4 and a 1/2 just because I didn’t know what I was doing. But they made it very easy. So I guess how to change that to a 5
2/5
T-Mobile does not work very well in my area
2/5
Unstable signal. Service is very spotty. Frustrating to use…would not recommend for internet use.
1/5
I couldn’t get one.
4/5
What I don’t like about T-mobile internet is that they don’t have on the ground workers in my area
4/5
So far so good!
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Curious about T-Mobile?
T-Mobile 5G Home Internet plans range from $35.00 to $55.00/mo. with Autopay and voice line, plus taxes & fees. T-Mobile is widely available to over 60% of the U.S.
| Plan | Starting price* | Download speed | Upload speed |
|---|---|---|---|
| Rely Home Internet | $30.00/mo. w/ Autopay and voice line. Plus taxes & fees. | 87 – 318 Mbps | 14 – 56 Mbps |
| Amplified Home Internet | $40.00/mo. w/ Autopay and voice line. Plus taxes & fees. | 170 – 498 Mbps | 12 – 55 Mbps |
| All-In Home Internet | $50.00/mo. w/ Autopay and voice line. Plus taxes & fees. | 170 – 498 Mbps | 12 – 55 Mbps |
*Price with $15/monthly bill credit. Delivered via 5G cellular network; speeds vary due to factors affecting cellular networks, including data prioritization. Not available in all areas. Limited time. Subject to change. Updated as of 09/17/25.
