Spectrum
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
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Price
3.4/5
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Speed
3.7/5
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Reliability
3.6/5
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Customer Service
3.6/5
Recent Price Drop
with
What do Spectrum customers think?
Spectrum is a cable internet provider. Customer satisfaction among internet providers is generally low, but Spectrum customers gave the provider high scores in customer service satisfaction. Spectrum also had average satisfaction scores in the speed and reliability sections, but its year two price increases could be causing some lower scores in the price category.
Spectrum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Spectrum from Allconnect customers
1/5
The customer service and customer solutions department lie about what they will do with the plan changes and the price increases are egregious given my years of service with them. I have to call every year and fight to get the price down.
2/5
I just think that it’s insane how many issues we have with outages and maintenance but we’re still getting charged for a full months worth for the bills. According to the plan I have, I shouldn’t have any issues since I have the 1000 mbps which was ORIGINALLY $60 and then suddenly without even explain explaining why our prices went up to almost $90….
I just think that it’s insane how many issues we have with outages and maintenance but we’re still getting charged for a full months worth for the bills. According to the plan I have, I shouldn’t have any issues since I have the 1000 mbps which was ORIGINALLY $60 and then suddenly without even explain explaining why our prices went up to almost $90. Currently, the $80 plan gives you 2000 mbps so we’re literally getting money stolen from us while also having terrible internet speeds. Terrible terrible terrible. There isn’t any other provider that can offer better so even with all their bad reviews we have no other choice for our internet plans. I hate you spectrum. such a SCAM.
3/5
Salesman that popped up on my porch when the service was new to this area should have been a warning sign. Hard sells. Internet drops daily. Security system no longer working. Wish I had never left AT&T. Will be returning to them. Worse than dial up from 40 years ago
1/5
I have 2 to 3 outages a week. The customer support techs hung up on me 3 times. I pay $40 when $30 is advertised. I am also being denied my streaming apps that everyone else gets for free.
1/5
The service is terrible. Constantly losing internet service as well as cable freezing. They aggressively force you to schedule appointments with their techs and then the techs show up over an hour late from the appointment time. They also force you to move your equipment to different areas of your house because they poorly set it up in the first place. The customer service…
The service is terrible. Constantly losing internet service as well as cable freezing. They aggressively force you to schedule appointments with their techs and then the techs show up over an hour late from the appointment time. They also force you to move your equipment to different areas of your house because they poorly set it up in the first place. The customer service is equally as bad. They do not care about their customers at all and do not care if they lose your service. They are a monopoly in Florida and the only service provider allowed in certain areas. I’ve been with them for 9 years and still waiting for another provider to come into the area so I can switch.
2/5
Intermittent outages throughout the day. Monthly cost kept going up until now it’s $90 per month just for internet! Satellite services aren’t great here due to hills and forest. Spectrum is gouging us due to no competition.
1/5
I’m in tears after trying to just cancel my cable and internet service with Spectrum. The customer service rep would only give me his name as “George”. High pressure sales rep, would not cancel my subscription, had to hang up and call back for another rep. Terrible experience!
1/5
Slow speeds, won’t give credit for the month even though the wifi disconnects every few minutes. When I contact them, they lie and say they won’t give me credit because “I didn’t reach out to them” even though I did multiple times and even had technicians out here for several hours. The wifi is slow and disconnects constantly, paying $70 a month for wifi…
Slow speeds, won’t give credit for the month even though the wifi disconnects every few minutes. When I contact them, they lie and say they won’t give me credit because “I didn’t reach out to them” even though I did multiple times and even had technicians out here for several hours. The wifi is slow and disconnects constantly, paying $70 a month for wifi I can’t even use. I pay for 1000 Mbps and got max 800 Mbps when I first got the equipment. Now I am getting 200-300 Mbps on the daily. Poor customer service, poor wifi.
1/5
Your employees are clueless, your processes are antiquated and your systems are slow…
3/5
Inconsistent and weak internet. Very unreliable.
