Spectrum
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
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Price
3.4/5
-
Speed
3.7/5
-
Reliability
3.7/5
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Customer Service
3.6/5
What do Spectrum customers think?
Spectrum is a cable internet provider. Customer satisfaction among internet providers is generally low, but Spectrum customers gave the provider high scores in customer service satisfaction. Spectrum also had average satisfaction scores in the speed and reliability sections, but its year two price increases could be causing some lower scores in the price category.
Featured Reviews
My only issue with Spectrum is the intermittent service … it has several daily incidences of my service going off and on again. Very annoying.
4.3/5
Equipment was delivered quickly, installation was easy with the existing coax that was in our home, setup was automatic from our smartphone. Service has proved reliable for the two months it been used for mostly internet browsing and video streaming. Price is reasonable and guaranteed for two years.
3.6/5
I have been a Spectrum customer for the last 8-12 years. They offer some great packages but some how the value of those packages don’t seem to maintain the original standard after so much time has passed. They do make up for it in customer service and offers that are available once you talk to them.
4/5
Spectrum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Spectrum from Allconnect customers
2/5
The prices are constantly changing without any notice. It’s just ridiculous. How high these prices for just Internet keeps going up.
5/5
We call to report an issue and the representative spent the entire time trying to sell us streaming services, phone services and anything else to increase our bill.
4/5
satisfied with cost, usage, service,
1/5
Suppose to be a 400 speed plan and was paying $50/month. 2 years later after little increases, I’m paying double at $100/month and have been barely getting 200 speed. to top it off, been having connectivity issues for weeks now.
3/5
Spectrum but I can not access Internet on mobile
1/5
Terrible! The bill keeps going up and up but the service keeps going down and down. $95 for only internet is outrageous!!!!!
5/5
Easy and pleasant experience. No issues at all.
1/5
very bad service, daily interruptions
1/5
Very satisfied
3/5
They came to upgrade my equipment and didn’t everything back up. Now they say I need to pay someone to fix something that was working correctly before they messed it up. Worst company ever
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