Quantum Fiber
customer reviews
Overall Customer Satisfaction Rating:
3.1/5
Category Rating breakdown
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Price
3/5
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Speed
3.1/5
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Reliability
3.1/5
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Customer Service
2.2/5
What do Quantum Fiber customers think?
Quantum Fiber* is a fiber internet provider with six internet plans from $45.00 – $150.00/mo. for 200 – 8,000 Mbps.** Quantum Fiber is only available in 16 states but has affordable pricing, no contracts and no data caps. Compared to other fiber providers, Quantum Fiber has less plan variety but attractive pricing and more than enough speed to satisfy a large household with many active internet users.
*Allconnect is an authorized sales agent of Q Fiber, LLC. Updated as of 04/01/26.
**Limited availability. Service, speed, and rate in select locations only. Bank account payment required. Taxes and fees apply.
Quantum Fiber rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Quantum Fiber from Allconnect customers
5/5
I think Quantum Fiber is a nice and flexible Co. That is pretty good at customer service and the internet itself!! High speed internet!
1/5
Go with Xfinity. Save your time. This fiber is pure trash. And no local offices. So if you cancel, you have to ship the equipment back, and it gets lost. 700 taken from these…… I called repeatedly but no one cares to help. Wired internet was slow… WiFi was flaky. For the price, and for what fiber was meant to be. I went back…
Go with Xfinity. Save your time. This fiber is pure trash. And no local offices. So if you cancel, you have to ship the equipment back, and it gets lost. 700 taken from these…… I called repeatedly but no one cares to help. Wired internet was slow… WiFi was flaky. For the price, and for what fiber was meant to be. I went back to cable. Learned my lesson.
3/5
Quantum lost my account. I’ve had an account for over a year, and suddenly I can no longer log in to my account. Customer service can no longer find my account or any record of it. What?
1/5
The absolute worst customer service ever. They rescheduled 3 times. When they finally arrived on the 4th try, they didn’t have all the equipment needed for installation.
5/5
Do not have Quatuam fiber installed. Everything they told us so far is a lie. They will tell you anything to get your business but don’t follow up with it and when calling to find out when you are going to get what they promised you get a bunch of chimps that read off a script that can’t help you at all and when…
Do not have Quatuam fiber installed. Everything they told us so far is a lie. They will tell you anything to get your business but don’t follow up with it and when calling to find out when you are going to get what they promised you get a bunch of chimps that read off a script that can’t help you at all and when talking to supervisor all the do is give you la.e excuses that don’t resolve the problems. I had wired fiber before I got fed a line of bullshit to get there crap installed. Please don’t get Quantom Fiber installed in your home if you want a reliable service.
1/5
We’ve had Quantum for about a year, about 6 months into the service we would randomly get download speeds of about 20mbps in different areas of the house. We tried upgrading our plan, adding 2 extra pods, using our own router and pods, and we’ve had their technicians come out and test things on 5 different occasions. Each tech (3 different people) would tell…
We’ve had Quantum for about a year, about 6 months into the service we would randomly get download speeds of about 20mbps in different areas of the house. We tried upgrading our plan, adding 2 extra pods, using our own router and pods, and we’ve had their technicians come out and test things on 5 different occasions. Each tech (3 different people) would tell us some new way to fix the issue, only for it to last a week or less before cutting out again. I’m not a fan of paying for a gig of service and receiving less than2% of what I’m paying for.
1/5
I have not had internet for 7 days. I have called the internet company everyday for the last 7 days at least 2x per day. They keep telling me a tech is going to call. I don’t have any missed calls. I have verified you guys have my correct number. I keep asking for your team to send someone and nothing. Everyone keeps escalating…
I have not had internet for 7 days. I have called the internet company everyday for the last 7 days at least 2x per day. They keep telling me a tech is going to call. I don’t have any missed calls. I have verified you guys have my correct number. I keep asking for your team to send someone and nothing. Everyone keeps escalating and follow through just stops there. If someone could just take ownership and fix this issue rather than escalating and waiting for someone else to do it that would take care. Instead I’m sitting on hold with a new rep every day spinning my wheels getting told the same thing leading to dead ends and no action from the company.
1/5
Worst system I have ever used. Had it installed on 10 Dec, didn’t work from the moment it was installed. Called tech support, in india of course, they told me I needed another wireless pod. Waited 4 days to receive it, put it right next to my smart tv, still couldn’t stream. Kept buffering constantly, then it would completely disconnect. After the 5th time…
Worst system I have ever used. Had it installed on 10 Dec, didn’t work from the moment it was installed. Called tech support, in india of course, they told me I needed another wireless pod. Waited 4 days to receive it, put it right next to my smart tv, still couldn’t stream. Kept buffering constantly, then it would completely disconnect. After the 5th time this happened I unplugged it and will cancel tomorrow. 7 days of frustration, don’t be fooled by the hype or price for life guarantee. The system is worth nothing, cause it simply does not work. $50 wasted and many hours of my life trouble shooting it that I will never get back
1/5
the customer service is just terrible they took my money and never gave me service
5/5
Excellent service, price. Faster, cheaper than previous provider.
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