Optimum
customer reviews
Overall Customer Satisfaction Rating:
3.5/5
Category Rating breakdown
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Price
3.2/5
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Speed
3.4/5
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Reliability
3.3/5
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Customer Service
3.2/5
What do Optimum customers think?
Optimum is a cable and fiber internet provider. Optimum has lower customer satisfaction scores than most of the top ISPs in our survey, but it offers high-speed fiber plans up to 8,000 Mbps and cable plans up to 1,000. Optimum is also one of the more affordable providers, with its cable and fiber plans starting at $25.00/mo.
Featured Reviews
The installation was prompt and thorough. The service speed meets all of my needs. When I needed to request special billing accommodation the customer service rep was understanding, kind and granted my request.
4/5
Optimum was easy to schedule for hookup. Technician was on time and knowledgeable. He took his time to ensure the modem was placed where we wanted it. Optimum noticed a service issue before we did and the Service tech was polite, informative and went above to ensure our service was not interrupted long and would last for the long haul. We are very satisifed.
5/5
When using Zoom there will be at least two occasions of freeze up during a one hour meeting. Some pixelation when watching streaming service.
4/5
Optimum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Optimum from Allconnect customers
2/5
Frequent outages. Higher prices. Speeds are never close to the 940mb advertised. New customers receive way better deals than the loyal customers who have been with them for years.
1/5
I had a very frustrating experience with Optimum. They ported my number, and it has been almost 15 hours, but it is still not activated. I spent around 7 hours on calls with their customer support, and all they keep saying is that they cannot help in this situation. On top of that, I ordered an iPhone 17 Pro through my Optimum account, but after…
I had a very frustrating experience with Optimum. They ported my number, and it has been almost 15 hours, but it is still not activated. I spent around 7 hours on calls with their customer support, and all they keep saying is that they cannot help in this situation. On top of that, I ordered an iPhone 17 Pro through my Optimum account, but after two days, they are now saying they cannot even see the order in their system. This is extremely concerning and unprofessional. Overall, this has been a very stressful experience. I would not recommend Optimum to anyone. If you want peace of mind and reliable service, it’s better to avoid them.
1/5
I have lived all over and have dealt with many different internet/cable companies… OPTIMUM Is Awful the Internet speed they say you will get you don’t, probably less then half. 3 different installers came out to install the boxes & once they found out they were gonna have to run a cable line through the attic they said they weren’t capable of doing that…
I have lived all over and have dealt with many different internet/cable companies… OPTIMUM Is Awful the Internet speed they say you will get you don’t, probably less then half. 3 different installers came out to install the boxes & once they found out they were gonna have to run a cable line through the attic they said they weren’t capable of doing that and said we need to call a electrician… ANYWAY I HAVE EVEN HAD TO USE MY HOTSPOT OFF MY PHONE cause that’s faster and more reliable.
1/5
I was without service for 19 of 30 days. I asked for a refund and they credited me $13! My bill is $216 a month. I called every day for assistance and only got sorry. Do not use them!!
1/5
Optimum might be the worst internet provider I’ve ever seen. The service is unreliable, I’ve never gotten anywhere CLOSE to the speed that I’m paying for, and the cost is FAR higher than it should be. Seriously, if they didn’t have a virtual monopoly on high speed service in this area, I can’t imagine they’d have any business at all.
2/5
The service is ok but the price I’m paying for being a customer of 17 years is ridiculous. Bill went up $40 in one month. At this point I’m looking into other options for services.
4/5
Optimum has excellent 1 gig WiFi. My only issue is I started at $65/mo and it keeps going up… went to $90 and now I learned it’s going up to $109.
3/5
On the initial install, they ran the cable from the pole to the house and left it lay on the ground. After several calls and 2 appointments that were no shows,I finally had to call the fcc to get them out there to bury it. After about a year it just quit working .I called for a service tech and they said it would…
On the initial install, they ran the cable from the pole to the house and left it lay on the ground. After several calls and 2 appointments that were no shows,I finally had to call the fcc to get them out there to bury it. After about a year it just quit working .I called for a service tech and they said it would be a week. He finally showed and he changed 2 couplers on the line. It lasted less than 23 hours. When I called them they said it would be another week. I cancelled.
1/5
Terrible customer service and reliability. If you need any support, you will be connected to someone with a strong Indian accent and a limited grasp of even the simplest terms. I have had them get confused by “router†and “modemâ€. Only consider this company if you live in an area where they are your only wired option. And even then, strongly consider a wireless…
Terrible customer service and reliability. If you need any support, you will be connected to someone with a strong Indian accent and a limited grasp of even the simplest terms. I have had them get confused by “router†and “modemâ€. Only consider this company if you live in an area where they are your only wired option. And even then, strongly consider a wireless provider. You may end up running your internet through your phone frequently anyway.
5/5
Courteous. Knowledge of product Very informative.
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