Optimum
customer reviews
Overall Customer Satisfaction Rating:
3.2/5
Category Rating breakdown
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Price
3/5
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Speed
3.2/5
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Reliability
3.1/5
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Customer Service
3/5
Five-year price lock
with
What do Optimum customers think?
Optimum is a cable and fiber internet provider. Optimum has lower customer satisfaction scores than most of the top ISPs in our survey, but it offers high-speed fiber plans up to 8,000 Mbps and cable plans up to 1,000. Optimum is also one of the more affordable providers, with its cable and fiber plans starting at $30.00/mo.
Optimum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Optimum from Allconnect customers
2/5
Only get these guys as a last resort. Overall terrible i could go on and on about the bad.
1/5
The worst, they treat the elderly badly, and would not disconnect the service, until they aggravated the situation, bad costumer service
1/5
Terrible!! Never agreed to a mobile service and as an internet cutomer, I said I’ll think about it. they open a mobile account for me and impossible to close it. Had to cancel my credit card. It is a scam not a company!!
2/5
Customer service is lacking. They are like dealing with a bad car dealership. They are actively advertising plans for $25 a month for faster internet while charging me $75. They are pretty much the only provider at my address and my only other choices are Cellular home internet which is sketchy here. I may do it for a while so I can join as a “new”…
Customer service is lacking. They are like dealing with a bad car dealership. They are actively advertising plans for $25 a month for faster internet while charging me $75. They are pretty much the only provider at my address and my only other choices are Cellular home internet which is sketchy here. I may do it for a while so I can join as a “new” customer at a market rate.
1/5
I am very dissatisfied with my Optimum Cablevision internet service. The connection speed is extremely poor, and the service quality is unacceptable. Frequent slowdowns and connectivity issues have made it difficult to use the internet reliably. I would not recommend this service unless these problems are resolved promptly.
1/5
I have basic cable and internet and my rate went from $100 to $200 last year, in the span of one year. Couldn’t believe it and the fact that I’m a retired educator on a fixed income meant nothing to them.
3/5
Constantly raising bill. Sometimes several times a year. Reliability has never been there. Regularly losing internet with their “highest speeds”
1/5
I tried to cancel service impossible to do – reps barely speak English & talked around canceling service for almost an hr to no avail – THE WORSE CUSTOMER SERVICE I have ever death with – impossible good luck if you have to cancel they take your equipment back no problem but try to cancel service no way if anyone can help me please…
I tried to cancel service impossible to do – reps barely speak English & talked around canceling service for almost an hr to no avail – THE WORSE CUSTOMER SERVICE I have ever death with – impossible good luck if you have to cancel they take your equipment back no problem but try to cancel service no way if anyone can help me please lmk this service is the worse I have ever come across
1/5
Not a reliable service. Never had the speed that I was paying for. Multiple outages a week and when I called to cancel, the rep gave me the run around and made it difficult to cancel.
2/5
I have had my children with Optimum Mobile for about a year now, and honestly, the service has barely worked the entire time. One of the phones never functioned correctly, even after multiple calls trying to get the issue fixed. Every interaction with this company feels like a battle, but today completely pushed me over the edge. My first child decided to switch carriers because…
I have had my children with Optimum Mobile for about a year now, and honestly, the service has barely worked the entire time. One of the phones never functioned correctly, even after multiple calls trying to get the issue fixed. Every interaction with this company feels like a battle, but today completely pushed me over the edge. My first child decided to switch carriers because the cost suddenly doubled when they tried moving their account into their own name. Surprisingly, that process was simple. The representative was polite, didn’t pressure them to stay, and they walked into T-Mobile and got a new number immediately for only $15 with zero issues. Now came the nightmare. My other child wanted to keep their phone number, which meant we needed a transfer PIN. Sounds simple, right? Absolutely not. I spent 35 minutes on the phone being constantly placed on hold while the representative repeatedly claimed she had already sent the transfer PIN by email and text message. Guess what? Nothing ever arrived. Then, instead of fixing the issue, she started trying to sell me on staying with Optimum by offering 50% off for six months. I explained multiple times that I already have their internet service and it is just as terrible as the mobile service, so there was absolutely no interest in staying. Meanwhile, my child was sitting at the new carrier waiting for this transfer code the entire time. The representative kept coming back saying, “I’m still working on it,” over and over again. She even asked if she could call me back if disconnected. I said yes. I also explained I had somewhere important to be by 7 PM and begged her to hurry. Instead, she kept me tied up until the department closed. Then she called me back TWICE, and both times, the second I answered, she hung up on me. By then, customer service was closed, so there was no way to call back or resolve anything. The lack of customer service is beyond unacceptable — it’s infuriating. Customers should not have to waste this much time and energy just trying to complete a basic transfer request. It honestly feels like they intentionally drag the process out to make people give up on leaving. After this experience, I will absolutely be looking for another internet provider as well because I am done giving money to a company that treats customers like this. I don’t get paid to sit on hold for nearly an hour dealing with incompetence. If anything, I should be refunded for the time and stress this company caused. Completely unacceptable from start to finish.
