Mediacom
customer reviews
Overall Customer Satisfaction Rating:
3.6/5
Category Rating breakdown
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Price
3.2/5
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Speed
3.6/5
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Reliability
3.5/5
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Customer Service
3.4/5
What do Mediacom customers think?
Mediacom, a cable internet provider, earned above-average marks from customers for internet speeds, which can reach up to 2 Gbps in certain areas. Outside of speed, Mediacom customers reported moderate satisfaction with pricing and reliability, which falls in line with the industry average. Mediacom customer service scored slightly below average, potentially due to issues with live support access and inconsistent communication.
Featured Reviews
We have repeated outages and it’s very hard to talk to a live person and get it resolved.
1.5/5
Overall more satisfied since 2006 when I first used internet service.
4/5
I am elderly and don’t use my computer a lot. They had me hooked up at the highest, fastest rate. I called to have it decreased. After a month they put it back to the highest without telling me. Not right.
2/5
Popular Mediacom deals
Mediacom customers tend to choose the following plans for their good speed-to-price ratio. Mediacom also offers a 2 Gbps plan in select locations, starting at $75.00/mo.
| Mediacom plan | Starting price* | Download speed |
|---|---|---|
| Internet 300 | $50.00/mo. | 300 Mbps |
| 1 Gig Internet | $65.00/mo. | 1,000 Mbps |
| 2 Gig Internet | $75.00/mo. | 2,000 Mbps |
*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. For one year of Internet 250 when enrolled in autopay & paperless billing. Updated as of 12/19/25.
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Mediacom reviews explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Mediacom from Allconnect customers
1/5
CONSTANTLY down. Extremely inconsistent speeds. Cannot play a game without getting disconnected.
1/5
Mediacom home internet and customer service is terrible. The internet goes out often and for long periods of time. I often cannot utilize the service even though I pay every month. My contract ended and my rate increased 130%. As a result of cost and poor internet service, I decided to cancel and go with another home internet company. I asked 2 supervisors in…
Mediacom home internet and customer service is terrible. The internet goes out often and for long periods of time. I often cannot utilize the service even though I pay every month. My contract ended and my rate increased 130%. As a result of cost and poor internet service, I decided to cancel and go with another home internet company. I asked 2 supervisors in their loyalty/retention team if they could match the rate I was getting with another company, and they both declined my request. They would rather lose me as a customer, than match a competitors rate. I was willing to give them another chance only due to the hassle of switching. Absolutely terrible customer service and customer retention. The company I work for has >50,000 employees and they will all hear about my experience.
1/5
Mediacom is the worst cable company. Customer Service is terrible. Speed is sporadic. Frequent interruptions. High prices. They could care less. Customer Service = they will always pass you on to someone else. Information from Service providers is Frequently incorrect. I WOULD NOT recommend this company.
1/5
Terrible! Can’t fix an outage for anything
3/5
Charges have increased to0 much.
1/5
All I can say is stay away from Mediacom, this is the worst internet provider I have ever experienced, you will pay for service that is inconsistent. I have had them for two months and had over 7 techs out. That’s is not normal. Please if you can do not have them service you.
3/5
Mediacom is too expensive and is constantly raising its rates
3/5
Not happy that my rate goes up each year, no matter what. Also, not happy that they didn’t tell me that only one cable connection is live, so in order to get more live, I have to add or upgrade?
4/5
I was quickly connected to an agent that was able to answer ALL of my questions, promptly and accurately. The process was very smooth, affordable, and came with lots of great perks. Make sure to check out their additional services, as many as FREE or FREE for an extended amount of time. Installation was quickly done, with kind and courteous workers. We did expect…
I was quickly connected to an agent that was able to answer ALL of my questions, promptly and accurately. The process was very smooth, affordable, and came with lots of great perks. Make sure to check out their additional services, as many as FREE or FREE for an extended amount of time. Installation was quickly done, with kind and courteous workers. We did expect them to complete the installation on their original Monday appointment with us, but instead had to wait for them to return that Friday. The pole necessary for the installation was surrounded with some weeds, trash, brush, branches, poison ivy… But we completed the clear out they asked for in 20 minutes and had to wait an additional 4 days. I was understanding of the clear out being necessary, but I wish they would’ve simply helped me or waited for me to quickly complete it. They had zero tools and it was hard to believe that we were just out of luck entirely at the time, since we had already waited patiently all weekend! Some lagging while trying to stream, but overall very reliable and fast!
2/5
The package I ordered is supposed to be 1 Gbps. I have yet to see over 600 Mbps in any speed test. It is also advertised as fiber. It’s not, it’s cable. I’m disappointed.
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