Mediacom
customer reviews
Overall Customer Satisfaction Rating:
3.5/5
Category Rating breakdown
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Price
3.2/5
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Speed
3.5/5
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Reliability
3.4/5
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Customer Service
3.4/5
What do Mediacom customers think?
Mediacom, a cable internet provider, earned above-average marks from customers for internet speeds, which can reach up to 2 Gbps in certain areas. Outside of speed, Mediacom customers reported moderate satisfaction with pricing and reliability, which falls in line with the industry average. Mediacom customer service scored slightly below average, potentially due to issues with live support access and inconsistent communication.
Featured Reviews
We have repeated outages and it’s very hard to talk to a live person and get it resolved.
1.5/5
Overall more satisfied since 2006 when I first used internet service.
4/5
I am elderly and don’t use my computer a lot. They had me hooked up at the highest, fastest rate. I called to have it decreased. After a month they put it back to the highest without telling me. Not right.
2/5
Popular Mediacom deals
Mediacom customers tend to choose the following plans for their good speed-to-price ratio. Mediacom also offers a 2 Gbps plan in select locations, starting at $75.00/mo.
| Mediacom plan | Starting price* | Download speed |
|---|---|---|
| Internet 300 | $50.00/mo. | 300 Mbps |
| 1 Gig Internet | $65.00/mo. | 1,000 Mbps |
| 2 Gig Internet | $75.00/mo. | 2,000 Mbps |
*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. For one year of Internet 250 when enrolled in autopay & paperless billing. Updated as of 12/19/25.
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Mediacom reviews explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Mediacom from Allconnect customers
1/5
The internet constantly goes out. I am kicked off of movies I try to watch. I lose internet while playing video games. It is getting super annoying.
1/5
Off & On connections Internet, TV, Phone for last 6 months. 3 Tech visits, still problems. Price increase more than 1x in a year. 40+ year customer-seriously considering new provider.
4/5
No additional comments.
1/5
Mediacom is the most unreliable internet service I have ever had. I work from home, so I need to have uninterrupted service and I was down at least one time per month if not more often. When I would call in to inquire about interruption, they would make me do all the things I had already done to troubleshoot before calling in but they…
Mediacom is the most unreliable internet service I have ever had. I work from home, so I need to have uninterrupted service and I was down at least one time per month if not more often. When I would call in to inquire about interruption, they would make me do all the things I had already done to troubleshoot before calling in but they wouldn’t listen. They would just go into their script not listening to a thing I said. Then when I asked for my service to be finally turned off, I was told I HAD to bring the equipment into an office location. When I called back in the midst of my move (a month later) to obtain address of this office location I was told I had to drive to, I was told I could get a label and mail it in. At that point I was committed to the drive to the office. On my 20 minute drive to this office location, I received a voicemail that said that “Brian” was in my location and he could stop by to get the equipment. Talk about inconsistency and miscommunications. Ugh! Then just now, I received a January 2026 bill! My service is turned off so why would I be billed for January. I would have cancelled years ago if there was another internet option in my area. Mediacom has a lot of work to do to ever get me business again.
1/5
A nightmare I had the repair service guys out to so call fix my internet and it has been a nightmare with unprofessional service and lack of communication they come on to my property and w/o notice and dink around with my service just I guess to get called back out there again. I have made complains about it to no prevail it seem…
A nightmare I had the repair service guys out to so call fix my internet and it has been a nightmare with unprofessional service and lack of communication they come on to my property and w/o notice and dink around with my service just I guess to get called back out there again. I have made complains about it to no prevail it seem to me as if they don’t care for their long-term customers i guess it is time to switch over to IMON.
1/5
CONSTANTLY down. Extremely inconsistent speeds. Cannot play a game without getting disconnected.
1/5
Mediacom home internet and customer service is terrible. The internet goes out often and for long periods of time. I often cannot utilize the service even though I pay every month. My contract ended and my rate increased 130%. As a result of cost and poor internet service, I decided to cancel and go with another home internet company. I asked 2 supervisors in…
Mediacom home internet and customer service is terrible. The internet goes out often and for long periods of time. I often cannot utilize the service even though I pay every month. My contract ended and my rate increased 130%. As a result of cost and poor internet service, I decided to cancel and go with another home internet company. I asked 2 supervisors in their loyalty/retention team if they could match the rate I was getting with another company, and they both declined my request. They would rather lose me as a customer, than match a competitors rate. I was willing to give them another chance only due to the hassle of switching. Absolutely terrible customer service and customer retention. The company I work for has >50,000 employees and they will all hear about my experience.
1/5
Mediacom is the worst cable company. Customer Service is terrible. Speed is sporadic. Frequent interruptions. High prices. They could care less. Customer Service = they will always pass you on to someone else. Information from Service providers is Frequently incorrect. I WOULD NOT recommend this company.
1/5
Terrible! Can’t fix an outage for anything
3/5
Charges have increased to0 much.
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