Mediacom
customer reviews
Overall Customer Satisfaction Rating:
3.3/5
Category Rating breakdown
-
Price
3/5
-
Speed
3.4/5
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Reliability
3.2/5
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Customer Service
3.2/5
What do Mediacom customers think?
Mediacom, a cable internet provider, earned above-average marks from customers for internet speeds, which can reach up to 2 Gbps in certain areas. Outside of speed, Mediacom customers reported moderate satisfaction with pricing and reliability, which falls in line with the industry average. Mediacom customer service scored slightly below average, potentially due to issues with live support access and inconsistent communication.
Popular Mediacom deals
Mediacom customers tend to choose the following plans for their good speed-to-price ratio. Mediacom also offers a 2 Gbps plan in select locations, starting at $75.00/mo.
| Mediacom plan | Starting price* | Download speed |
|---|---|---|
| Internet 300 | $50.00/mo. | 300 Mbps |
| 1 Gig Internet | $65.00/mo. | 1,000 Mbps |
| 2 Gig Internet | $75.00/mo. | 2,000 Mbps |
*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. For one year of Internet 250 when enrolled in autopay & paperless billing. Updated as of 06/04/26.
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Mediacom reviews explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Mediacom from Allconnect customers
1/5
This is the only ISP I can use in the area I live in and it’s the worst one I’ve ever had. Constantly dropping throughout the day no matter the weather. All customers service will do is schedule a technician to come out and fixes nothing. I’m at the point where I’ll just have to go without having internet until I move.
4/5
I did not want my cable ran from the corner of the brand new livingroom. He said he had to put it there. The TV stand is in the middle of the same wall…. Now there are cables running out into the floor
1/5
The internet constantly goes out. I am kicked off of movies I try to watch. I lose internet while playing video games. It is getting super annoying.
1/5
Off & On connections Internet, TV, Phone for last 6 months. 3 Tech visits, still problems. Price increase more than 1x in a year. 40+ year customer-seriously considering new provider.
4/5
No additional comments.
1/5
Mediacom is far and away the worse ISP i have ever experienced. Had it over 4 years and it;s the only one in my area i can use so i’m stuck with it. Literally, and i am NOT exaggerating, i go thru weeks at a time of my connection being dropped numerous times daily. Right now im in the 4th week of this latest…
Mediacom is far and away the worse ISP i have ever experienced. Had it over 4 years and it;s the only one in my area i can use so i’m stuck with it. Literally, and i am NOT exaggerating, i go thru weeks at a time of my connection being dropped numerous times daily. Right now im in the 4th week of this latest fiasco. I have lost money day trading many times because of them. Their support is from india so you usually can’t understand them and if you do they just read from a script and tell you to do the same thing every time which never works. And the reason it doesn’t work is it’s NEVER on your end! It’s always them working on equipment as long as a month or more at a time like i said earlier, but they never tell you when they will be doing work because obviously it wouldn’t sound good to tell you your service will be interrupted many times daily for weeks or a month or more! Any tho you will at times only get 1/2 as much connected time as u pay for, they don’t give you any discount for that. So basically they are stealing 1/2 your money. Do NOT sign up with them unless it;s your only option, i cannot stress that enough!!
1/5
Mediacom is the most unreliable internet service I have ever had. I work from home, so I need to have uninterrupted service and I was down at least one time per month if not more often. When I would call in to inquire about interruption, they would make me do all the things I had already done to troubleshoot before calling in but they…
Mediacom is the most unreliable internet service I have ever had. I work from home, so I need to have uninterrupted service and I was down at least one time per month if not more often. When I would call in to inquire about interruption, they would make me do all the things I had already done to troubleshoot before calling in but they wouldn’t listen. They would just go into their script not listening to a thing I said. Then when I asked for my service to be finally turned off, I was told I HAD to bring the equipment into an office location. When I called back in the midst of my move (a month later) to obtain address of this office location I was told I had to drive to, I was told I could get a label and mail it in. At that point I was committed to the drive to the office. On my 20 minute drive to this office location, I received a voicemail that said that “Brian” was in my location and he could stop by to get the equipment. Talk about inconsistency and miscommunications. Ugh! Then just now, I received a January 2026 bill! My service is turned off so why would I be billed for January. I would have cancelled years ago if there was another internet option in my area. Mediacom has a lot of work to do to ever get me business again.
1/5
A nightmare I had the repair service guys out to so call fix my internet and it has been a nightmare with unprofessional service and lack of communication they come on to my property and w/o notice and dink around with my service just I guess to get called back out there again. I have made complains about it to no prevail it seem…
A nightmare I had the repair service guys out to so call fix my internet and it has been a nightmare with unprofessional service and lack of communication they come on to my property and w/o notice and dink around with my service just I guess to get called back out there again. I have made complains about it to no prevail it seem to me as if they don’t care for their long-term customers i guess it is time to switch over to IMON.
1/5
Horrible service. Techs have been out 5 occasions for the same issue. Service buffers and disconnects every day multiple times. Delt with this for a year now I am done! Looking at other providers. Mediacom I told you you need to do better and you can not. I have the best plan you offer and it sucks! 99.9 dependability you claim I don’t think…
Horrible service. Techs have been out 5 occasions for the same issue. Service buffers and disconnects every day multiple times. Delt with this for a year now I am done! Looking at other providers. Mediacom I told you you need to do better and you can not. I have the best plan you offer and it sucks! 99.9 dependability you claim I don’t think so.
1/5
CONSTANTLY down. Extremely inconsistent speeds. Cannot play a game without getting disconnected.
