Google Fiber
customer reviews
Overall Customer Satisfaction Rating:
4.3/5
Category Rating breakdown
-
Price
4/5
-
Speed
4.2/5
-
Reliability
4.2/5
-
Customer Service
4.1/5
What do Google Fiber customers think?
Google Fiber is a fiber internet provider that has consistently high customer satisfaction ratings due to its fast and reliable multi-gig fiber speeds that reach up to 8,000 Mbps, depending on location.
Is Google Fiber internet good?
Google Fiber scored above average in all four survey categories (price, speed, reliability and customer service), which is expected considering its fast speeds of 1,000 – 8,000 Mbps. Gigabit plans start at $70/mo. with no data caps, equipment costs, install charges or hidden fees.
Curious to learn more about Google Fiber?
Find out if Google Fiber is available near you. Plus, Google Fiber keeps pricing simple, with no short-term promos or surprise rate hikes.
| Plans | Price | Download speeds | Upload speeds | Best for |
|---|---|---|---|---|
| Core | $70.00/mo. | 1,000 Mbps | 1,000 Mbps | Best for standard-sized homes with moderate to high online activity |
| Home | $100.00/mo. | 3,000 Mbps* | 3,000 Mbps | Best for tech-savvy households and high-performance gaming |
| Edge | $150.00/mo. | 8,000 Mbps* | 8,000 Mbps | Best for ultra-connected homes that demand nonstop speed |
*3 and 8 Gig plans are not available in all locations. As of 07/15/25.
Google Fiber reviews explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Google Fiber from Allconnect customers
5/5
Google Fiber is the best value per mbps’ take it from a gamer who pushes my internet to the limit and I’m never let down.
3/5
Good, meeting my current needs
5/5
Excellent
5/5
Their customer service is really good!
1/5
The worst customer service of all time.
5/5
Google Fibre has been the most reliable internet I’ve ever had. You really get what you pay for. If you pay for a 2Gbps plan, you are often going to get 2Gbps or above, not “up-to” 2Gbps like other companies.
3/5
Google Fiber uses contractors to install internet. Those contractors sometimes are in rush and want to finish the job as fast as they can in order to go to other customers. They don’t answer customers questions in a satisfactory way. They sometimes do 10 or 12 assignments in a day.
5/5
Love it
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