Google Fiber
customer reviews
Overall Customer Satisfaction Rating:
4.2/5
Category Rating breakdown
-
Price
3.9/5
-
Speed
4.1/5
-
Reliability
4/5
-
Customer Service
3.9/5
What do Google Fiber customers think?
Google Fiber is a fiber internet provider that has consistently high customer satisfaction ratings due to its fast and reliable multi-gig fiber speeds that reach up to 8,000 Mbps, depending on location.
Is Google Fiber internet good?
Google Fiber scored above average in all four survey categories (price, speed, reliability and customer service), which is expected considering its fast speeds of 1,000 – 8,000 Mbps. Gigabit plans start at $70/mo. with no data caps, equipment costs, install charges or hidden fees.
Curious to learn more about Google Fiber?
Find out if Google Fiber is available near you. Plus, Google Fiber keeps pricing simple, with no short-term promos or surprise rate hikes.
| Plans | Price* | Download speeds | Upload speeds | Best for |
|---|---|---|---|---|
| Core | $70.00/mo. | 1,000 Mbps | 1,000 Mbps | Best for standard-sized homes with moderate to high online activity |
| Home | $100.00/mo. | 3,000 Mbps** | 3,000 Mbps | Best for tech-savvy households and high-performance gaming |
| Edge | $150.00/mo. | 8,000 Mbps** | 8,000 Mbps | Best for ultra-connected homes that demand nonstop speed |
*3 and 8 Gig plans are not available in all locations. As of 07/15/25.
Google Fiber reviews explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Google Fiber from Allconnect customers
1/5
Absolute garbage can’t watch the world cup cause they are fighting with local fox station.
2/5
Internet connection went out Thursday night. After calling customer service on Friday, then sent out a technician on Saturday morning. The tech couldn’t fix the issue and said it was something outside the house cause all the equipment inside the house was working. Said another technician would come later that day to fix the issue. Waited from 10am until 6pm, wasted the whole day…
Internet connection went out Thursday night. After calling customer service on Friday, then sent out a technician on Saturday morning. The tech couldn’t fix the issue and said it was something outside the house cause all the equipment inside the house was working. Said another technician would come later that day to fix the issue. Waited from 10am until 6pm, wasted the whole day waiting for a technician that never showed up. Finally called them back after 6pm, irate that I’ve wasted the whole day waiting for someone that never showed up, they apologized profusely and said a technician would be out in 45 minutes. It’s now past 10:30pm and haven’t seen anyone from Google Fiber to fix the issue. I’m hoping Spectrum Cable or AT&T have better customer service. Don’t rely on Google Fiber to come fix their stuff in a prompt manner in the Kansas City area or Johnson County. Not having internet doesn’t bother me, wasting my whole day waiting for someone that doesn’t show up does. If you get Google Fiber, pray it doesn’t break cause they aren’t coming to fix it in a timely manner.
1/5
My husband had a phone call scheduled with Social Security and the call couldn’t get through because the phone isn’t working!! Do they care? No, not enough to send someone out here two days prior to this important phone call. I agree with a previous review – google fiber wants the customer to figure out the problem. Now my husband has to wait another…
My husband had a phone call scheduled with Social Security and the call couldn’t get through because the phone isn’t working!! Do they care? No, not enough to send someone out here two days prior to this important phone call. I agree with a previous review – google fiber wants the customer to figure out the problem. Now my husband has to wait another six weeks to get another appointment with SS which will delay his benefits. Maybe g-fiber shouldn’t get paid for 2 months since THEY CAUSED THE PROBLEM. Not happy
4/5
Recently, a contractor damaged the fiber cable outside my house. My wife contacted GFiber. They kept her on the phone for 30 minutes, asking unnecessary questions. The next day, she called to see if they had made a service appointment, but they claimed that they had no record of her call the day before. She asked them to schedule us, and they gave her…
Recently, a contractor damaged the fiber cable outside my house. My wife contacted GFiber. They kept her on the phone for 30 minutes, asking unnecessary questions. The next day, she called to see if they had made a service appointment, but they claimed that they had no record of her call the day before. She asked them to schedule us, and they gave her a ticket number. On the following day, we still had not heard anything, so I called and gave the ticket number. The call center person’s English was unintelligible. (I like in a multicultural community, and I’m used to many different accents.) I told him that all I needed was for him to make an appointment. He repeatedly claimed that he had ot “verify” something, and would leave me on hold for several minutes. After about 45 minutes on the phone, he finally said that he had make an appointment. It took us more than 2 days and more than an hour on the phone.. to get an appointment. For a competent organization, using modern tech, this should not take more than 5 minutes. The repeated use of on-hold delays should show up in phone logs. It is not reasonable to think that GFiber is unaware of such egregious abuse of their customers. The only reasonable conclusion left is that FGiber chooses to harass their customers in the way.
1/5
I had to leave Google Fiber Webpass mid-contract due to its increasingly unreliable service. In the first year, the service was solid. But over time, the reliability deteriorated significantly. Once I began monitoring the connection, I found I was experiencing outages roughly every three days. Even brief outages add up when you rely on a stable connection. I used NetUptimeMonitor to document the issues,…
I had to leave Google Fiber Webpass mid-contract due to its increasingly unreliable service. In the first year, the service was solid. But over time, the reliability deteriorated significantly. Once I began monitoring the connection, I found I was experiencing outages roughly every three days. Even brief outages add up when you rely on a stable connection. I used NetUptimeMonitor to document the issues, and I have clear records of the repeated failures. While customer service acknowledged the outages, they were dismissive if the connection happened to be working when I called. They made no effort to investigate the frequent disruptions, and my attempts to escalate the issue were ignored. If you need a dependable internet connection, I recommend looking elsewhere.
1/5
I had so many hopes for Google fiber. But it has been unreliable at best. Just this week the Internet was down for an entire day, and Google basically just said I was sol.
5/5
Google Fiber is the best value per mbps’ take it from a gamer who pushes my internet to the limit and I’m never let down.
3/5
Good, meeting my current needs
5/5
Their customer service is really good!
1/5
The worst customer service of all time.
