Frontier
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
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Price
3.6/5
-
Speed
3.7/5
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Reliability
3.7/5
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Customer Service
3.6/5
What do Frontier customers think?
Frontier is a fiber internet provider that offers multi-gigabit speeds up to 7,000 Mbps. Frontier customers enjoy the provider’s prices, some of the cheapest amongst other fiber ISPs, but scored the provider lower regarding customer service.
Featured Reviews
We have only had Frontier for a few months, but couldn’t be more pleased. Coming from being a 20+ year Spectrum customer, I wish I had discovered Frontier sooner.
5/5
Now that we FINALLY have everything hooked up and running, we love it!
5/5
Service is good for the most part, but there is a lot of buffering. I am not 100% sold on Frontier just yet.
3/5
Frontier rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Frontier from Allconnect customers
2/5
They most of the time want to help with the situations your calling about they work around everything but what your calling about very unsatisfied
5/5
Very happy with speed and reliability
3/5
No fiber internet.just copper wire connectors
5/5
Excellent service – even better price!! This is less than half the prior internet plan I had
1/5
Horrible and you can not disconnect
3/5
I have had several outages. I would have to pay extra for uninterrupted service, that sucks. Most of the time it is outside of my house, their side. The interductory offer I thought was for all time was not. It went up $20, but I have not found anything cheaper.
3/5
Very disappointed with Earth Link won’t reach out to the garage where I have my security system and cameras. I want a refund and return the system. It doesn’t work to expectations
1/5
Dear Frontier Cable, I am writing to express my extreme frustration and disappointment regarding the multiple cancellations of my cable installation appointments. Despite numerous confirmations, I have been let down repeatedly, which has resulted in significant inconvenience and wasted time. I find it unprofessional that such a vital aspect of your service has been handled so poorly. As a customer, I expect a basic…
Dear Frontier Cable, I am writing to express my extreme frustration and disappointment regarding the multiple cancellations of my cable installation appointments. Despite numerous confirmations, I have been let down repeatedly, which has resulted in significant inconvenience and wasted time. I find it unprofessional that such a vital aspect of your service has been handled so poorly. As a customer, I expect a basic level of reliability and communication from a service provider.
1/5
HORRIBLE RUN – OUTAGE all the time then try to sell you a package that will keep you running during the outage. I already pay so that package should be a courtesy to people who already pay for service.
5/5
Frontier has been awesome for the very start. The technician that performed the install was courteous, knowledgeable and work quickly. The app makes it easy to manage.
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