Frontier
customer reviews
Overall Customer Satisfaction Rating:
3.7/5
Category Rating breakdown
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Price
3.5/5
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Speed
3.6/5
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Reliability
3.6/5
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Customer Service
3.5/5
What do Frontier customers think?
Frontier is a fiber internet provider that offers multi-gigabit speeds up to 7,000 Mbps. Frontier customers enjoy the provider’s prices, some of the cheapest amongst other fiber ISPs, but scored the provider lower regarding customer service.
Frontier rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Frontier from Allconnect customers
1/5
I had an extremely disappointing experience with Frontier Fiber. Despite calling in advance and carefully explaining my situation, my internet service was disconnected roughly two weeks earlier than expected. I had already paid for that period, so I feel I was charged for service that I never received. The premature disconnection left me without internet at a time when I was relying on it for…
I had an extremely disappointing experience with Frontier Fiber. Despite calling in advance and carefully explaining my situation, my internet service was disconnected roughly two weeks earlier than expected. I had already paid for that period, so I feel I was charged for service that I never received. The premature disconnection left me without internet at a time when I was relying on it for my business, causing unnecessary stress and disruption. I expected professionalism and basic customer care, and unfortunately Frontier failed on both counts. Based on this experience, I would avoid Frontier Fiber.
4/5
The technician who installed my service was very rude.
2/5
They most of the time want to help with the situations your calling about they work around everything but what your calling about very unsatisfied
5/5
Very happy with speed and reliability
3/5
No fiber internet.just copper wire connectors
5/5
Excellent service – even better price!! This is less than half the prior internet plan I had
1/5
Horrible and you can not disconnect
3/5
I have had several outages. I would have to pay extra for uninterrupted service, that sucks. Most of the time it is outside of my house, their side. The interductory offer I thought was for all time was not. It went up $20, but I have not found anything cheaper.
1/5
BEWARE if you are a current customer of Frontier or even thinking about using Frontier, as they will take advantage of you! We have been a customer for many years with their fiber internet service at 100 MBPS plan for $89.99 per month. They no longer offer the 100 MBPS service and have not offered this service for many years, but never notified us…
BEWARE if you are a current customer of Frontier or even thinking about using Frontier, as they will take advantage of you! We have been a customer for many years with their fiber internet service at 100 MBPS plan for $89.99 per month. They no longer offer the 100 MBPS service and have not offered this service for many years, but never notified us and many other customers when it was discontinued! Their lowest plan is currently 200 MBPS at $19.99/month. Their 5000 MBPS plan is $89.99/month. Frontier has been overcharging us $70.00 per month for many years! Thanks to Frontier’ poor customer service, they have never contacted us about reducing our price to their current plan or increasing our internet speed to 5000 MBPS for the $89.99/month we’ve been paying! Another Frontier customer told us about the scam after they discovered the deceptive practice! If you are a current customer, CHECK YOUR BILL AS YOU ARE PROBABLY BEING SCAMMED BY FRONTIER like us and many other customers! Make sure the service you’re being charged for is still offered at the price you’re paying. Frontier won’t tell you, so CHECK YOUR BILL AGAINST SERVICES CURRENTLY BEING OFFFERED on the internet. Better yet, see what competitors are offering. We’ve since moved on to an internet company with faster internet speeds and lower prices than Frontier. They also give you free equipment (no rental fees) and have NO contracts. AVOID FRONTIER INTERNET SERVICE!!
1/5
BEWARE if you are a current customer of Frontier or even thinking about using Frontier, as they will take advantage of you! We have been a customer for many years with their fiber internet service at 100 MBPS plan for $89.99 per month. They no longer offer the 100 MBPS service and have not offered this service for many years, but never notified us…
BEWARE if you are a current customer of Frontier or even thinking about using Frontier, as they will take advantage of you! We have been a customer for many years with their fiber internet service at 100 MBPS plan for $89.99 per month. They no longer offer the 100 MBPS service and have not offered this service for many years, but never notified us and many other customers when it was discontinued! Their lowest plan is currently 200 MBPS at $19.99/month. Their 5000 MBPS plan is $89.99/month. Frontier has been overcharging us $70.00 per month for many years! Thanks to Frontier’ poor customer service, they have never contacted us about reducing our price to their current plan or increasing our internet speed to 5000 MBPS for the $89.99/month we’ve been paying! Another Frontier customer told us about the scam after they discovered the deceptive practice! If you are a current customer, CHECK YOUR BILL AS YOU ARE PROBABLY BEING SCAMMED BY FRONTIER like us and many other customers! Make sure the service you’re being charged for is still offered at the price you’re paying. Frontier won’t tell you, so CHECK YOUR BILL AGAINST SERVICES CURRENTLY BEING OFFFERED on the internet. Better yet, see what competitors are offering. We’ve since moved on to an internet company with faster internet speeds and lower prices than Frontier. They also give you free equipment (no rental fees) and have NO contracts. AVOID FRONTIER INTERNET SERVICE!!
