EarthLink
customer reviews
Overall Customer Satisfaction Rating:
2.6/5
Category Rating breakdown
-
Price
2.5/5
-
Speed
2.6/5
-
Reliability
2.6/5
-
Customer Service
2.7/5
What do EarthLink customers think?
EarthLink is a 5G Home Internet, satellite and fiber internet provider. EarthLink is one of the more expensive providers out there, so customers have been less than satisfied with their internet prices. Depending on your location, you could have access to their fiber internet service, which offers more value. EarthLink’s plans start at $39.95/mo.
Featured Reviews
Far better in speed and reliability than Hughesnet and the other satellite ISP’s.
4/5
Amount of data is OK, but speed leaves a lot to be desired.
4/5
It may be slowish, but overall I’m satisfied.
3/5
EarthLink rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on EarthLink from Allconnect customers
3/5
I was told my plan was $65.00 /mo. Just informed that I will be billed $100.00 do not appreciate the switch-a-roo. Will be internet shopping.
2/5
I had an awful time getting our internet turned on. Three phone calls and lost the last one and they never called me back!
1/5
Internet service is not good at all. It was sold to me as very reliable and would be able to give good service but they were wrong
1/5
Don’t do it
1/5
Do not use EarthLink, it is impossible to cancel after you realize how slow it is. Only gave one star because 0 wasn’t an option.
1/5
Internet isn’t functioning as it should. Tried cancelling, have talk to a person to do that. I called numerous times to cancel, put on hold for maybe 5 minutes and then disconnected. Just want to cancel. I need a more reliable system. Live in rural community and there are times when my phone doesn’t function, as well as using TV is next to impossible….
Internet isn’t functioning as it should. Tried cancelling, have talk to a person to do that. I called numerous times to cancel, put on hold for maybe 5 minutes and then disconnected. Just want to cancel. I need a more reliable system. Live in rural community and there are times when my phone doesn’t function, as well as using TV is next to impossible. I need to be able to contact someone if there is a need.
1/5
I got this internet and ran out of data within days. I called back to upgrade my plan and the internet didn’t work for a week I had to put my box outsid. I called customer service and they wasn’t helping at all.
1/5
I was deceived by the salesperson who sold me my plan. He assured me that the basic plan would be more than sufficient to meet my individual needs. Less than a month later the service stopped without warning or explanation. After spending hours attempting to diagnose and correct the problem I learned that I had to pay $20 for additional capacity to reestablish my…
I was deceived by the salesperson who sold me my plan. He assured me that the basic plan would be more than sufficient to meet my individual needs. Less than a month later the service stopped without warning or explanation. After spending hours attempting to diagnose and correct the problem I learned that I had to pay $20 for additional capacity to reestablish my connection. I feel cheated.
1/5
Do not get EarthLink!! Poor internet connectivity – I work from home the service was horrible. I called several times about the lack of internet connection. I canceled the service after 1 week. I was told I would get a refund after EarthLink received the equipment. I called to confirm the equipment was received now they tell me there are no notes about me…
Do not get EarthLink!! Poor internet connectivity – I work from home the service was horrible. I called several times about the lack of internet connection. I canceled the service after 1 week. I was told I would get a refund after EarthLink received the equipment. I called to confirm the equipment was received now they tell me there are no notes about me canceling service or getting a refund. I explained I received the cancellation email after calling 6 times to cancel the service so there has to be notes in the system!!! I asked for a supervisor, after being placed on hold 3 times, the customer service rep said a supervisor would call me back- never received a call back!!!! Do not get this provider- they are liars and the service is the worst.
3/5
Installed 2 weeks ago. Working as advertised. No complaints.
prev
