Cox
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
-
Price
3.5/5
-
Speed
3.7/5
-
Reliability
3.7/5
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Customer Service
3.6/5
What do Cox customers think?
Cox is a cable internet provider. Cox customers rate the provider above average in the price, speed and reliability categories. Cox has internet speeds from 300 – 2,000 Mbps, but prices are a bit higher than other providers unless you add a Cox mobile line to your plan, which saves you $10.00/mo.
Featured Reviews
The service is fine. No complaints, except that they didn’t offer to let us install the router ourselves. They sent two men to plug it in and connect it to the tv and charged us $100 for installation.
4/5
Decent speed when working, but has frequent slowdowns.
3/5
When first installed there was some connection issues but it was quickly resolved and now everything works perfectly for my needs.
4/5
Cox rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Cox from Allconnect customers
1/5
Worst internet provider in Virginia. About 1/5 of the time there’s no internet at all. In just the past two weeks, I’ve experienced outages lasting two full days. Completely unreliable service—would not recommend to anyone. Never use it in VA.
1/5
Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a…
Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a dead line. Yep this is worth the 110 a month. There is no proactive maintenance on their infrastructure. The online tech said the in home amp needed to be disconnected……..I dont have an in home amp. So now here I get to sit for the rest of Saturday and hope a Tech can help and if not today I have to be home tomorrow so they can maybe show up. Find a different service provider.
2/5
Our internet is pretty crappy lately. Lots of disconnects and downtime. Definitely not getting what we pay for.
4/5
My family and I have been with Cox for over 25+ years and it’s been highly reliable for us. We’ve been on different speed plans over the years and the plans have met our broadband needs.
1/5
Have been trying to get Quantum Fiber to finish running lines to my home for over 4 months now. We make an appointment. I confirm it on text message, and then they just don’t show up. This has happened 5 times. TERRIBLE COMPANY!
1/5
Awful customer service. Without service for days without any kind of bad weather and still can’t even get an appointment set.
2/5
I’ve had Cox for several years now and was satisfied with it. I even decided to pay more monthly for more speed internet speed which worked fine until roughly 3 weeks ago when suddenly my internet speed drops significantly ( 1 mbps download , 35 upload) during most days between 8 AM and 6 PM which makes it unusuable. Normally runs 45 Mbps. All…
I’ve had Cox for several years now and was satisfied with it. I even decided to pay more monthly for more speed internet speed which worked fine until roughly 3 weeks ago when suddenly my internet speed drops significantly ( 1 mbps download , 35 upload) during most days between 8 AM and 6 PM which makes it unusuable. Normally runs 45 Mbps. All seems to indicate they “throttle” your speed without warning you in advance whichis something they deny. After 6 PM the speed goes back to normal.
1/5
Cox will change your plan to a more expensive plan without asking and then offer you a temporary discount while keeping the higher price in place.
5/5
Service person was very informative and provided answers to all my questions. Sales was the same.
2/5
Since having to change my internet provider due to my move my internet is now more expensive than before and it buffers a lot
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