Cox
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
-
Price
3.5/5
-
Speed
3.7/5
-
Reliability
3.7/5
-
Customer Service
3.6/5
What do Cox customers think?
Cox is a cable internet provider. Cox customers rate the provider above average in the price, speed and reliability categories. Cox has internet speeds from 300 – 2,000 Mbps, but prices are a bit higher than other providers unless you add a Cox mobile line to your plan, which saves you $10.00/mo.
Featured Reviews
The service is fine. No complaints, except that they didn’t offer to let us install the router ourselves. They sent two men to plug it in and connect it to the tv and charged us $100 for installation.
4/5
Decent speed when working, but has frequent slowdowns.
3/5
When first installed there was some connection issues but it was quickly resolved and now everything works perfectly for my needs.
4/5
Cox rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Cox from Allconnect customers
2/5
no notice of plan expireing/was charged after i asked to delay charge; was giveing the run around by COX more than one time/COX made an overdraft on my bank .in a way refuse to refund my money ;have to try and deal with an AI first ./put on hold more than once; could not get a good reply for some time; is as if…
no notice of plan expireing/was charged after i asked to delay charge; was giveing the run around by COX more than one time/COX made an overdraft on my bank .in a way refuse to refund my money ;have to try and deal with an AI first ./put on hold more than once; could not get a good reply for some time; is as if the people are told what to say to make you just give up
1/5
I had a very disappointing experience with Cox Internet. Before signing up, I was clearly told I would receive 500 Mbps service for $70 per month with promotional price for 2 years. Based on that information, I agreed to the plan and completed the setup. However, after everything was installed, I checked my online account and saw that my monthly bill was actually $109, not…
I had a very disappointing experience with Cox Internet. Before signing up, I was clearly told I would receive 500 Mbps service for $70 per month with promotional price for 2 years. Based on that information, I agreed to the plan and completed the setup. However, after everything was installed, I checked my online account and saw that my monthly bill was actually $109, not $70 as promised. I immediately contacted customer service to resolve the issue, but instead of honoring what I was told, they simply said “it is what it is” and offered me the option to cancel. This experience felt misleading and frustrating. I strongly recommend that anyone considering Cox double-check all pricing details in writing before signing up to avoid unexpected charges.
3/5
I thought l di,d not have a cap. Already hit with $15 added fee.
3/5
Summer home
3/5
Super frustrating to see my bill increase again. 30+ year customer means nothing…. I was with the customer service chat over 2 hours with no resolution except to discontinue my services. Sad….
1/5
My TV gets error messages and goes in and out constantly. This is a constant problem. Wifi is intermittent. Goes on and off daily.
4/5
Cox customer service is horrible. And I pay extra for it. We need a better option
1/5
We moved into a new house from an apartment. Had service transferred to the new home. Since it is fiber, they have to send a set up tech out. Tech shows up, and finds some damage wire that he can not fix, and states that a special tech would have to come out to make the repairs. Weeks later, the tech comes out and…
We moved into a new house from an apartment. Had service transferred to the new home. Since it is fiber, they have to send a set up tech out. Tech shows up, and finds some damage wire that he can not fix, and states that a special tech would have to come out to make the repairs. Weeks later, the tech comes out and made the repair. Weeks later the set up tech comes out, and doesn’t want to do his job because it’s raining a little. He leaves, and I have to call customer service, and now we have to wait yet another week for another set up tech to come out to get us internet going. We have been without internet now for a month now!! I would definitely recommend using another provider!
1/5
Worst internet provider in Virginia. About 1/5 of the time there’s no internet at all. In just the past two weeks, I’ve experienced outages lasting two full days. Completely unreliable service—would not recommend to anyone. Never use it in VA.
1/5
Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a…
Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a dead line. Yep this is worth the 110 a month. There is no proactive maintenance on their infrastructure. The online tech said the in home amp needed to be disconnected……..I dont have an in home amp. So now here I get to sit for the rest of Saturday and hope a Tech can help and if not today I have to be home tomorrow so they can maybe show up. Find a different service provider.
prev
