Brightspeed
customer reviews
Overall Customer Satisfaction Rating:
3.3/5
Category Rating breakdown
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Price
3.2/5
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Speed
3.1/5
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Reliability
3.1/5
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Customer Service
3/5
What do Brightspeed customers think?
Brightspeed is a fiber and DSL internet service provider that took over CenturyLink’s DSL footprint in 2022. Fiber prices start at $29.99/mo.* for 200 Mbps. Brightspeed has average scores in the speed, reliability and customer service categories but falls in line with the overall average price satisfaction of major ISPs.
*Pricing per month plus taxes for length of service. Additional fees and terms may apply. Plans and pricing vary by location and availability. All prices subject to change at any time. May or may not be available based on service address. Limited time offer; subject to change. Updated as of 01/05/26.
Featured Reviews
I like Brightspeed, I just feel that they are very expensive. I think they all are these days. I only have one laptop and one TV. I would have liked a better explanation when I called to sign up for their service on the charges, etc. I couldn’t understand the woman I was speaking with very well. With that being said, the tech they sent to my home after my move was terrific. Kind and so helpful! I would keep the service just because he was so amazing.
4/5
Very unhappy with the internet not staying connected, and difficulty that I don’t need!
1/5
Brightspeed internet keeps going in and out and the download is slow and uploading is real slow. I have to keep rebooting the router at least once a month.
3/5
Brightspeed rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Brightspeed from Allconnect customers
3/5
The service itself was good. But their customer service is awful. They owe me a refund and the check was processed on July 23. It is now October 5 and I still have not received it. Each time I call, I’m told something different. I was told 5 to 7 days, then 30 to 45 days, then 55 to 60 days, Then I was…
The service itself was good. But their customer service is awful. They owe me a refund and the check was processed on July 23. It is now October 5 and I still have not received it. Each time I call, I’m told something different. I was told 5 to 7 days, then 30 to 45 days, then 55 to 60 days, Then I was told it would be mailed out within 24 hours. I just called them and after a brief discussion, they disconnected the call.
1/5
horrible
2/5
Transfer to Brightspeed not requested. Endless billing problems, erratic connections and speeds, and long delays for service when the wifi dies, makes for very poor service.
1/5
Since BrightSpeed took over CenturyLink I have had the worst experience with them. Please don’t go with them. Plus customer service is the worse everyone of them tells you something different…
1/5
We still have copper phone lines and all they talk about is getting a higher speed you’re going to get so much when you have copper phone lines they keep telling us now for the last 5 years they were going to replace them but that has not happened yet
1/5
Download speeds slower than upload speeds. When Brightspeed took over from CenturyLink went from a 10 MB plan to a 2 MB plan for the same price. Now 2 MB plan changed to a 1.5 MB plan (with no notice) for the same price. Currently getting 0.6 MB for my 1.5 MB plan. Sucks. Brightspeed advertised troubleshoot which is “coming soon” is now about…
Download speeds slower than upload speeds. When Brightspeed took over from CenturyLink went from a 10 MB plan to a 2 MB plan for the same price. Now 2 MB plan changed to a 1.5 MB plan (with no notice) for the same price. Currently getting 0.6 MB for my 1.5 MB plan. Sucks. Brightspeed advertised troubleshoot which is “coming soon” is now about six month point and still waiting.
1/5
Our Brightspeed plan indicates the speeds are supposed to be 1.5 & 0.5 but are rarely even that, which is not sufficient to do much of anything.
1/5
I have had my service for around 2 months and stopped working on the 6th of this month and was told that they couldn’t get anyone too repair until the 24th of the month. I’m very disappointed as being a disabled vet I looked forward to it.
1/5
Brightspeed is the worst!!! Constantly cutting out. If you have other options I strongly suggest trying them. Nothing could be worse than Brightspeed
3/5
Very poor repair service in Michigan. Only two techs for entire thumb. More than 30 days without phone repair, 5 days for internet repair. 1-2 weeks to “schedule” repair tech. Not tech fault, company’s fault.
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