AT&T
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.6/5
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Speed
3.8/5
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Reliability
3.8/5
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Customer Service
3.8/5
What do AT&T customers think?
AT&T is a fiber and DSL internet service provider. AT&T’s fiber plans are among the best in the country, with symmetrical speeds up to 4,700 Mbps,* and customers are happy with AT&T’s speed and reliability. AT&T scores a bit lower in the customer service and price categories, but its fiber plans offer great value for the cost.
*Speeds based on wired connection. Actual speeds may vary. Single device wired speed maximum 4.7Gbps. For more info, go to www.att.com/speed101. Updated as of 04/24/25.
Featured Reviews
I’m very satisfied with my internet with AT&T.
5/5
Only problems have been accessing my billing.
4/5
Download and upload speeds are not even near what I was told they would be and the service is costly.
3/5
AT&T rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on AT&T from Allconnect customers
4/5
Very reliable
2/5
Hours on the phone to unlock my device
1/5
By far the worst and most greedy company I’ve dealt with. I canceled all services on the 3rd of the month, even though my billing cycle ran until the 21st — yet I was still charged for the entire month. On top of that, they had the nerve to charge me for not returning the equipment, even though the equipment is built into the…
By far the worst and most greedy company I’ve dealt with. I canceled all services on the 3rd of the month, even though my billing cycle ran until the 21st — yet I was still charged for the entire month. On top of that, they had the nerve to charge me for not returning the equipment, even though the equipment is built into the apartment and cannot be removed. The apartment management even confirmed that it must stay because it’s integrated into the unit! It’s ridiculous how much money this company tries to squeeze out of people. I avoid AT&T at all costs, but I had no choice because the apartment came with it. I didn’t want this service to begin with, and now I’m being charged for things completely outside of my control. Unbelievable.
2/5
We have too much buffering and connection issues .
1/5
I (unfortunately) am still paying for a service i cancelled 16 days ago bc AT&T does not prorate so i’m paying for service i’m not using. We were upgraded to Fiber never saw a difference except they put it where it broke within a few months due to high winds…and then still wouldn’t put where the wi-fi had been connected to the house. Customer…
I (unfortunately) am still paying for a service i cancelled 16 days ago bc AT&T does not prorate so i’m paying for service i’m not using. We were upgraded to Fiber never saw a difference except they put it where it broke within a few months due to high winds…and then still wouldn’t put where the wi-fi had been connected to the house. Customer service personnel in another country took 4 days ( i work from home so you can imagine my disgust) and could have cared less that this was their fault for not putting where i asked them to…actually said could not do it…oddly enough my new service company had no problems with putting it where i wanted. Fiber was never any better just more money than their wi-fi…and i’m not a gamer but our service continually buffered for no reason. Worst service and company ever. I know more people who have dropped their service than people who have it.
1/5
Horrendous and confusing billing process. VERY, VERY DIFFICULT TO CONTACT CUSTOMER SERVICE LIVE AGENTS AND EXTREMELY TIME CONSUMING. On the whole, EXCEPTIONALLY POOR SERVICE. AVOID.
2/5
Ever since they changed us to fiber, it’s been a pain. Speed is spotty.
1/5
We switched from Verizon to AT&T for price. Very disappointed. Cheaper for a reason. Nothing but problems. I’m looking for alternate companies
5/5
Great
2/5
I had Xfinity and changed to AT&T and was told because of fiber optic, I would have better internet service. Well, speed is very slow, slower than Xfinity.
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