AT&T
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
-
Price
3.6/5
-
Speed
3.8/5
-
Reliability
3.8/5
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Customer Service
3.8/5
What do AT&T customers think?
AT&T is a fiber and DSL internet service provider. AT&T’s fiber plans are among the best in the country, with symmetrical speeds up to 4,700 Mbps,* and customers are happy with AT&T’s speed and reliability. AT&T scores a bit lower in the customer service and price categories, but its fiber plans offer great value for the cost.
*Speeds based on wired connection. Actual speeds may vary. Single device wired speed maximum 4.7Gbps. For more info, go to www.att.com/speed101. Updated as of 04/24/25.
Featured Reviews
I’m very satisfied with my internet with AT&T.
5/5
Only problems have been accessing my billing.
4/5
Download and upload speeds are not even near what I was told they would be and the service is costly.
3/5
AT&T rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on AT&T from Allconnect customers
1/5
Just stay away from this company. They have a monoply in some areas and you have to use so they really just dont care about anyone other than money. Goggle was amazing so made I had to switch to this garbage and thats being nice.
5/5
So far I’m very pleased
1/5
The worst internet service I had
3/5
Internet goes out quite often and we’ll stay low for a longer times we have the device in the area where it is open no reason for it and sometimes I have to turn off my Internet in order to get Internet on my phone
1/5
I’m glad I went to AT&t for my internet service plan
1/5
I’ve had ATT and Xfinity. Both are like gargling hot rancid dumpster juice. Bad price, bad customer service, f’n terrible contracts.
5/5
I’m very pleased, haven’t had 1 problem with it
5/5
Spectrum constantly had connection issues. An example of how bad the connectivity issues are, I went to the spectrum store to turn in my equipment and cancel my service, and they didn’t have internet connection that day.
5/5
Originally I was supposed to get xfinity but before I even moved in xfinity wanted me to pay a bill from the previous renters even though I was a new tenant who happened to have the same name so after 2 wks without service I took there box back and canceled them not only did they not return my deposit they changed me for…
Originally I was supposed to get xfinity but before I even moved in xfinity wanted me to pay a bill from the previous renters even though I was a new tenant who happened to have the same name so after 2 wks without service I took there box back and canceled them not only did they not return my deposit they changed me for usage when I never was able to connect per their policy so I had to get my bank to cancel autopay xfinity is trash dont try and resolve issue and will keep your money so I would highly recommend att
2/5
When I talked to all connect they said 40.00 it wasn’t I’m paying 73.00 at&t have lied to me so many times it’s awful but no one else will take me I have no credit history
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