AT&T
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.6/5
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Speed
3.8/5
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Reliability
3.8/5
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Customer Service
3.8/5
What do AT&T customers think?
AT&T is a fiber and DSL internet service provider. AT&T’s fiber plans are among the best in the country, with symmetrical speeds up to 4,700 Mbps,* and customers are happy with AT&T’s speed and reliability. AT&T scores a bit lower in the customer service and price categories, but its fiber plans offer great value for the cost.
*Speeds based on wired connection. Actual speeds may vary. Single device wired speed maximum 4.7Gbps. For more info, go to www.att.com/speed101. Updated as of 04/24/25.
AT&T rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on AT&T from Allconnect customers
2/5
Most times the service is not good at all. It seems to go in and out when more than one device is on and maybe during bad weather, I am not sure, but it gets very frustrating when you are trying to watch something and it pauses for minutes at a time. We literally end up turning the tv off and going on our…
Most times the service is not good at all. It seems to go in and out when more than one device is on and maybe during bad weather, I am not sure, but it gets very frustrating when you are trying to watch something and it pauses for minutes at a time. We literally end up turning the tv off and going on our phones (kills family time) and even the phones go slow, smh. What I believe the main problem is, that the tower is pointing to the east of us, so the only place that I can place the router is closest to the entrance for a signal. Our entrance is by the hallway, nothing but wall (I’m in an apartment). Our windows are to the west and only give little to no service when placed by them, sucks, I know! I don’t think there is much that can be done. Eventually, when I have the time, I will be calling to cancel. Sorry. Absolutely love how the app is set up, though.
1/5
I was told I got the fastest internet service by getting fiber. But the service is slow and tends to disconnect from one of my TV. I do not recommend this service.
5/5
So far I am very pleased. It is clear and the programs I look at I am satisfied with them.
1/5
Just stay away from this company. They have a monoply in some areas and you have to use so they really just dont care about anyone other than money. Goggle was amazing so made I had to switch to this garbage and thats being nice.
5/5
So far I’m very pleased
1/5
The worst internet service I had
3/5
Internet goes out quite often and we’ll stay low for a longer times we have the device in the area where it is open no reason for it and sometimes I have to turn off my Internet in order to get Internet on my phone
1/5
I’m glad I went to AT&t for my internet service plan
1/5
I’ve had ATT and Xfinity. Both are like gargling hot rancid dumpster juice. Bad price, bad customer service, f’n terrible contracts.
5/5
I’m very pleased, haven’t had 1 problem with it
