AT&T
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.6/5
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Speed
3.8/5
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Reliability
3.8/5
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Customer Service
3.7/5
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Limited time internet deals(3)
What do AT&T customers think?
AT&T is a fiber and DSL internet service provider. AT&T’s fiber plans are among the best in the country, with symmetrical speeds up to 4,700 Mbps,* and customers are happy with AT&T’s speed and reliability. AT&T scores a bit lower in the customer service and price categories, but its fiber plans offer great value for the cost.
*Speeds based on wired connection. Actual speeds may vary. Single device wired speed maximum 4.7Gbps. For more info, go to www.att.com/speed101. Updated as of 04/24/25.
AT&T rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on AT&T from Allconnect customers
1/5
Don’t do it! Customer service is horrible and speed is very slow.
1/5
Here’s a polished, professional version of your review that preserves your experience while making it more credible and persuasive: > I was an AT&T customer for 27 years. For the first 22 years, my experience was excellent, which is why I remained a loyal customer for so long. Unfortunately, over the past several years, the quality of service declined dramatically. > > I experienced repeated billing issues,…
Here’s a polished, professional version of your review that preserves your experience while making it more credible and persuasive: > I was an AT&T customer for 27 years. For the first 22 years, my experience was excellent, which is why I remained a loyal customer for so long. Unfortunately, over the past several years, the quality of service declined dramatically. > > I experienced repeated billing issues, unexpected charges, and inconsistent pricing. On multiple occasions, I spent more than two hours on the phone with customer service trying to resolve problems. Although representatives would often assure me that the issues had been corrected or that I would receive credits, I would later notice new or additional charges on subsequent bills that offset those credits. > > I also found that promotional offers and pricing promises were not consistently honored. I made purchasing decisions based on what I was told, only to discover later that my bill did not reflect those commitments. > > And as for the final straw, when I decided to cancel all of my AT&T lines. Before canceling, I was given an estimate of what it would cost to close my account. However, after the cancellation was completed, I was billed significantly more than the amount I had been quoted. This experience reinforced my lack of trust in the company’s billing practices. > > As a result of my experiences, I have already encouraged several friends to switch to other providers, and many have done so. Based on my personal experience, I cannot recommend AT&T. What was once a company I trusted has become, in my opinion, unprofessional, inconsistent, and extremely frustrating to deal with. > > I am relieved that I finally decided to leave after 27 years and only wish I had made the switch sooner.
1/5
Impossible to get a service for my ATT Internet Air Business service. it only connects about half the time and no matter how many times I call and how many agents I talked to. I cannot get it fixed nor get a service call. Going to have to cancel.
1/5
We just switched to ATT and are extremely dissatisfied with the service. The speed is much slower than Verizon and calls are dropping as well as we have areas we do not get service when we used to get service everywhere.
1/5
Shut us off with no notice, took several phone calls to find out they weren’t serving our address anymore. Poor customer service.
1/5
I am here to write a review for AT&T cell phone service. I hope that you take your customers seriously when you are recruiting them to switch from T-Mobile to AT&T.
2/5
if your internet breaks, good luck getting a timely repair
5/5
Very stable 1gb Fiber connection under $100/month
1/5
I was told I got the fastest internet service by getting fiber. But the service is slow and tends to disconnect from one of my TV’s. I do not recommend this service.
5/5
So far I am very pleased. It is clear and the programs I look at I am satisfied with them.
